IT Support Associate, HelloFresh, IL, US

IT Support Associate

You will be an essential part of our US Technical Support Team supporting our  local warehouse facilities users providing IT support to our end users for workstation hardware/software, mobile device management, printers, basic network troubleshooting, user onboarding and training

You will … 

• Provide on-site and remote resolution of common hardware/software computing issues.
• Maintain hardware through in person and depot-based repairs.
• Image and deploy newly acquired hardware to the appropriate department.
• Act as point of contact for other department’s technical requests.
• Provide training to users on new hardware and software when required.
• Troubleshoot android based tablets and mobile devices.
• Hardware and software asset management.
• Ongoing evaluation and improvement of existing support processes and policies.
• Participate in after business hour support for critical incident escalations.
• Assist other local area locations as necessary

You are…

• Excellent communication skills.
• Attention to details.
• Ability to multitask and prioritize tasks.
• Make decisions and act with limited supervision.

You have… 

• Minimum 3 years of experience in a technical support or helpdesk role.
• Experience with android tablets, RF equipment and printer support (Zebra printers preferred).
• Experience supporting on-site and remote users for PC/ Mac, software and hardware.
• Experience with GSuite applications.
• Warehouse or Field Service IT support experience is preferred but not mandatory.
• Some travel to other Chicago area facilities

You’ll get…  

• Competitive salary, 401k with company match that vests immediately upon participation, and company equity plan based on role
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.