Head of Delivery, Our Future Health, GB

Our Future Health will be the UK’s largest ever health research programme, bringing people together to develop new ways to detect, prevent, and treat diseases. Diseases like cancer, dementia, diabetes, and heart disease affect the lives of many people in our communities. Our goal is to create a world-leading resource for health research, to improve our understanding and spot the patterns of how and why common diseases start, so treatments can begin sooner and be more effective.

We're hiring a Head of Delivery to lead the delivery of highly complex Research & Data projects. Working closely with our Exec team and Senior Leaders, you will deliver a portfolio of work with many interdependencies. You will bring deep experience building and maintaining momentum across product teams of multi-skilled professionals, motivating and supporting colleagues whilst removing blockers enabling them to do their best work.

Responsibilities :

You will be responsible for the effective delivery of a programme of work building research processes and infrastructure that will enable the global research community to use the Our Future Health platform to accelerate detection of disease.  You will:

• Serve as a senior member of the Delivery leadership team, responsible for delivering a portfolio of programmes that expand and deepen engagement with the research community, driving adoption and sustained use of our service.
• Developing key business processes and ways of working to ensure the organisation can effectively deliver against researcher requirements
• Drive growth and revenue outcomes by ensuring delivery programmes align to market needs, customer acquisition strategies, and commercial goals. 
• Collaborate closely with teams to shape researcher onboarding, usage journeys, and service enhancements that improve adoption, retention, and monetisation
• Act as a voice of the market within delivery – translating insights from researchers, CROs, and other partners into prioritised features and process improvements. 
• Track and report on commercial impact metrics (adoption, engagement, NPS, ARR) for the research community, ensuring delivery work demonstrably supports revenue growth, as well as other relevant metrics.
• Identify opportunities for new or updated revenue streams emerging from delivery programmes and feed these into the commercial planning cycle.
• Lead planning activity for programmes of work, managing complex interdependencies and resources
• Collaborating with and directing external suppliers and delivery partners as well as working with internal teams. Devising milestones and methods to hold programme teams and external suppliers to account, whilst fostering long term relationships.  
• Implementing and supporting the use of appropriate project methodologies, digital tools and ways of working to empower distributed teams to deliver.  
• Delivering options appraisals, status reports, risk management, resource modelling, supporting budget management and the planning of delivery within constraints.
• Supporting continuous improvement of ‘ways of working’, processes and delivery methods.