Head of Delivery | Student Experience (EdTech, Digital Learning), RS Consult, GB

Your Mission (what we want this role to accomplish and the impact it will have)
At FourthRev, we build learning experiences that open doors to meaningful careers. As Head of Delivery, you will design and lead the engine that turns strategy into realised value. By embedding automation, data‑led decision making and service excellence, you will ensure every programme creates and sustains learner delight. Your work will ensure that we deliver a strategic shift in our learner journey metrics, accelerate systemic automation and empower our teams to undertake a start up to scale up journey.

What you will own and drive (responsibilities & structure of this role)

• Learner Experience and Delivery Excellence
  Develop and steward the frameworks, rhythms and standards that enable the delivery team to drive and scale rapid, reliable value across our programme portfolio
  Proactively manage student growth planning and scaling up of our proposition whilst improving quality and standards
  Drive a careers first learning experience ensuring exhilaration and excellence across the entire value chain of our experience, specifically success management, coaching and facilitation.
  
• Automation & Data Intelligence
  Champion the ownership, performance improvement and reporting of data across highly ambitious plans and targets for our learner journey OKRs and KPIS (costs, attrition, progression, CSATs and outcomes)
  Lead the design and adoption of automation across operational workflows, targeting 80% coverage of repeatable tasks through systemic change management
  
• Service Operations & Process Improvement
  Ensure seamless delivery of our value proposition and services, meeting agreed SLAs and driving continuous improvement in learner and partner experience.
  Connect portfolio initiatives with delivery plans, ensuring learner and stakeholder feedback is systematically translated into actionable improvements across delivery processes.
  
• People Leadership & Capability Building
  Line‑manage the Delivery Management Team creating a high‑performance culture that thrives on ambition, speed, high growth and high quality
  Build succession pipelines, mentor future leaders and champion diversity of thought
  
• Cross‑Functional Partnership & Stakeholder Engagement
  Act as the connective tissue between Product and cross functional teams ensuring delivery plans lead to a strategic portfolio uplift and align with company OKRs
  Liaise with our partners for matters related to programme delivery to inform growth planning, reviews and continuous improvement
  

Please note that Product Delivery is one of three divisions in the overall Product Department of our organisation. As such, you will work closely with the leads in Product Development (learning designers and product developers); Product Operations (project managers, QA, media and Technologists) but your direct remit of responsibility will be Product Delivery Teams (Success Managers, Coaches, Industry Facilitators, Programme Administrators and Delivery Managers).