Group Sales Assistant Manager, Tourism, CO9803 Group Sales Box Office, LLC, US

THE JOHN GORE ORGANIZATION is the leading presenter, distributor, and marketer of Broadway theatre worldwide.  Under the leadership of theater producer and owner John Gore, its family of companies includes Broadway Across America, Broadway.com, The Broadway Channel, BroadwayBox.com and Group Sales Box Office.  Its productions span Broadway, Off Broadway, London’s West End, Japan and 48 North American markets. It has won Tonys in every producing category as well as numerous other Drama League, Drama Desk and Olivier awards.

At The John Gore Organization, a diverse, inclusive, and equitable workplace is one where all employees feel valued and respected, and all voices are valued and heard. We are committed to fostering, cultivating and preserving a culture of equity, diversity, access and inclusion.

$29.00/hour + commission

Summary

The Assistant Group Sales Manager, Tourism will be an essential team member for the Group Sales Box Office team, providing both customer service to a portfolio of clients while also developing new business opportunities within the tourism and travel segment. This role will also support and assist in managing the sales and customer service team.

Duties and Responsibilities

Group Sales (approx. 60% of responsibilities / 24 hours per week)

• Assist with managing daily operations, supervising and training staff, and ensuring excellent customer service.
• Provide exceptional service and support to a portfolio of existing and new clients throughout the entire process, ensuring timely and professional communication with clients from first contact to post-trip follow-up.

Tourism Development (approx. 40% of responsibilities / 16 hours per week)

• Alongside executive leadership, this position will contribute to and oversee Group Sales Box Office’s (GSBO’s) relationships with a wide variety of external travel and tourism-related associations and partners including, but not limited to, tour operators, meeting planners, tourism associations, CVBs, and industry peers.
• Drive tourism sales from start to finish including expanding current client relationships, prospecting new leads, and working cross-departmentally to develop new opportunities, meet sales goals, and manage budgets.
• Develop and implement a detailed sales plan with clear goals tied to tickets sold, new client acquisition, and market share growth.
• Collaborates with VP of Marketing, Partnerships, & Insights and Senior Marketing & Partnerships Manager to create, implement, and distribute tourism campaigns and materials as well as leading and scheduling FAM experiences for clients and partners.
• Attends sales missions nationally and internationally to maintain relationships with important clients on the ground:
  • Coordinates presentations and follow-up.
  • Collaborates with partners and stakeholders on marketing materials.
  • Advises on new ticketing partnership business opportunities.
  • Tracks and analyzes sales data.
• Collaborates with the VP of Marketing, Partnerships, & Insights and the Group Sales Financial Analyst in the following areas:
  • Integrates market trends and visitation analytics to support GSBO’s global outreach efforts in the travel and tourism-related business area.
  • Tracks program metrics.
  • Reports on actual sales against outreach efforts.
  • Incorporates reported activities and trends into internal reporting.
• Performs any other duties reasonably related to the functions described above.

Supervisory Responsibilities

The Assistant Group Sales Manager will assist with supervising group sales staff in accordance with the organization’s policies and applicable laws. Responsibilities include but are not limited to:

• Interviewing, hiring, and training employees
• Planning, assigning, and directing work
• Managing performance
• Providing recognition and feedback to employees
• Addressing complaints and resolving concerns

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:
 

• Cooperation
  • Establishes and maintains effective relationships

• Active listener
• Offers assistance and support to co-workers
• Works cooperatively in group situations

• Adaptability
  • Able to work around unexpected changes of circumstance or workload
  • Modifies a planned course of action based on new circumstances
  • Changes communication style to achieve the best results

• Functional Competencies
  • Looks for ways to improve and promote quality and efficiencies 
  • Demonstrates accuracy and thoroughness
  • Understands the broader business objectives and tailors solutions to align with strategic goals
  • Anticipates stakeholder needs and translates findings into business-relevant insights

• Team Orientation
  • Fosters team cooperation
  • Understands team roles and responsibilities
  • Supports group problem solving

Qualifications aka KSAOs

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Has a working knowledge and interest in Broadway and the performing arts.
• Has a working knowledge of national and international group tourism organizations, contacts, and markets.
• Familiarity with international markets and the ability to tailor campaigns to resonate across cultural contexts.
• Comfortability in analyzing tourism trends, market data, and campaign performance metrics to make informed decisions.
• Strong ability to craft and execute long-term strategies that align with organizational goals.
• Proficiency in managing budgets, allocating resources efficiently, and ensuring ROI.
• Experience organizing and marketing events, activations, and promotional activities to boost client engagement.
• Familiarity with CRM systems and Broadway ticketing platforms.
• Must be able to handle high volume sales; telephone, email and web based.
• Proficiency databases, Google Suite, and Microsoft Office, specifically Excel.
• Ability to manage multiple projects and meet deadlines.
• Excellent communication and presentation skills.

Education and/or Experience

• 3+ years of experience in customer service and driving tourism and travel sales, group sales, or sales in a related field (required.)

Communication Skills

• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams, including marketing, partnerships, design, insights, operations, fulfillment, and customer service.
• Exceptional communication skills to engage leadership, external partners, and key stakeholders.

Requirements

• Position is based in the New York City office and is currently 4 days in-office, 1 day-remote, subject to change.
• Schedule can include time outside of standard business hours.
• Travel is Required, seasonally and up to 40% of schedule.
• Must have a valid passport.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to:

• Travel both domestically and internationally.
• Lift up to 35 lbs.

Acknowledgement

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Employees will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

We offer competitive compensation including Vacation and Holiday Pay, health & welfare benefits, and a 401(k) retirement plan.

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

The John Gore Organization is an equal opportunity employer and affords equal employment opportunity to all applicants regardless of race, color, religion, gender, creed, national origin, age, disability, sexual orientation, veteran status or any other legally protected classification under local, state or federal laws.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification or position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The John Gore Organization’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. The John Gore Organization may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.