Global Service Operations Director, 00101 CMW Ltd Company, GB

The Company

Christie’s, the world’s largest Art Business, is an incredibly exciting & enriching place to start or continue your career. Whether you work within one of our Specialist Art Departments, or in one of our more Operational teams, we are all working together with one common goal in mind: to continue the success of this 250 year old company, steeped in history, bringing fresh ideas whilst not forgetting our shared values; Integrity, Excellence, Innovation, Responsibility & Relationships. Colleagues across all departments are truly passionate about what they do and it is inspiring to work with industry leaders across our business. 
 

Why This Role Matters

The Global Service Operations Director provides strategic leadership across global transactional service delivery teams—including Client Services, Bids, Post-Sale, BSG, TSS, and Sale Coordination. Fostering an environment of service excellence and collaboration and working in partnership with stakeholders from around the business, this role will deliver enterprise-wide operational excellence, delivering compliant, efficient, and client-centric processes, ensuring an exceptional experience for both clients and internal stakeholders. The Global Service Operations Director will drive service strategy, support talent mapping and development, advise and agree standards and policy, be a key stakeholder in the Client Experience for both live and digital channels and act as a global point of coordination for the service operations functions for global projects.

How You'll Make an Impact

·       Drive the delivery of an exceptional, consistent Service Operations experience across all client touchpoints internal and external while leading initiatives that simplify processes, enhance service quality, and create measurable operational efficiencies.

Partner with key stakeholders across the business to ensure alignment with regional operations strategy and other projects globally  

·       Collaborate with the Digital Product team to shape and steer the delivery of Digital Transformation, ensuring a cohesive and strategically phased rollout that enhances both Buyer and Seller experiences, while enabling seamless integration with Service Operations.

·       Partner with regional department heads to uphold operational excellence and compliance across all systems and processes, including anti-fraud protocols, KYC, credit card policy, and data protection standards.

·       Architect the ongoing evolution of the global Service Operations organisational structure, ensuring it remains agile, scalable, and aligned to business growth. Conduct regular reviews of roles and responsibilities to maximise global and regional resource effectiveness.

·       Lead and empower Regional Heads of Service Operations and Sale Coordination to build and sustain high-performing teams through strategic talent development, succession planning, and implementation of robust performance and development frameworks.

·       Accountable for the ongoing delivery and management of the Service Recovery program. Work with regional managers, to ensure that all escalated issues are resolved in a timely and elegant way, driving client loyalty and engagement. Drive continuous improvements to the Service Recovery program including systems enhancements, communications, training and reporting. 

·       Drive an environment of service excellence through the delivery of Exceptional Service Training both across the business and within Service Operations. Work with regional Heads of Departments  to deliver enhanced and consistent training across Service Operations

·       Provide strategic oversight of  the Service operations budgets, ensuring financial discipline across functions by guiding line managers in budget ownership, forecasting accuracy, and effective P&L management.

What you’ll bring to the team

·       Visionary leadership and excellent people management skills

·       Client focussed excellence

·       Experience in increasing operational efficiency and strategic planning

·       Talent development and team empowerment

·       Digital Transformation and Change Management

·       Excellent communication and interpersonal skills

What’s great about working for us

·       25 days annual leave + 1 day Birthday leave  

·       Christie’s Christmas office closure (guaranteed between 25th Dec – 2nd Jan) – in addition to annual leave: almost two weeks to fully switch off and spend time with friends and family

·       Additional 1 week’s annual leave within the year of a 5-year anniversary i.e. 5th, 10th, 15th and so on

·       Volunteering day: Take an additional day of annual leave to volunteer for a charitable organisation that’s important to you

·       Donation matching of up to £500 per annum to help you support the organisations you care about

·       Flexible Fitness Fund - £400 per year expense allowance for health and wellness related activity (taxable)

·       Access to world-renowned art: with regular exhibitions in our galleries to wander around and exclusive guided tours hosted by specialist colleagues

·       Discretionary Bonus (dependent on the business and employee performance payable in March each year)      

·       Generous retirement plan: We will double match your pension contribution up to 5% of your basic salary (Max 10% contribution from Christie’s)

·       Private Health Insurance – no employee contribution needed, subsidised for other family members

·       Dental Insurance – (may be extended at personal cost)

·       Generous Income Protection Insurance in the event of accident, sickness or injury after 12 months

·       Competitive Life Insurance policy from first day 

·       Employee Assistance Programme – access to personal advice and support services including counselling

·       Eyecare vouchers (once a year)

·       Cycle to Work scheme

·       Christie’s Extras – discounts on over 800 retailers, holiday packages, dinners and weekly shops

·       Seniorcare by Lottie, a comprehensive eldercare solution

·       Robust family first policy:

Ø  16 weeks full pay on Maternity Leave  

Ø  Four-day week, for eight weeks, at full pay on return from Maternity Leave

Ø  Dependent back-up care: 10 sessions/ days of childcare or eldercare per year

Ø  The Stork Club: Our community of parents who meet regularly over breakfasts, lunch, afternoon tea…

              *Christie’s reserves the right to change company benefits at any time

Closing Date: 5th October
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