General Manager - Upcoming project Corfu Palace, SWOT Hospitality Management Company, GR

SWOT Hospitality is a premier hotel management company, recognized and trusted by international investors, developers and leading hospitality brands. With extensive expertise in hotel management, we are seeking a passionate and experienced General Manager to join a luxurious hotel in Corfu.
                                                                        
Job Summary

Serves as the strategic business leader of the property, overseeing all operations including guest and employee satisfaction, HR, financial performance, and revenue generation. Ensures alignment between SWOT Hospitality’s goals and ownership expectations to drive brand success and ROI. Leads the execution of service strategies, holds leadership accountable, and supports their development. Builds owner trust through clear communication and results, while maintaining strong community and stakeholder relationships.

Key Responsibilities

Business Strategy Development & Operational Leadership 

·        Directing the day-to-day operations of all hotel departments (Rooms, Food & Beverage, Spa, Engineering, Sales & Marketing, Finance, HR).

·        Ensuring property business plans are aligned with the hotel’s business strategies.

Financial Management

·         Leading development and execution of annual budgets, forecasts, and business plans.

·        Monitoring and managing P&L performance to achieve financial targets & optimizing revenue & profitability.

Talent Management & Organizational Capability

·        Developing a highly performing leadership team by providing feedback & holding them accountable for performance.

·        Ensuring effective work processes & teamwork are in place to maximize individual & overall property performance.

Stakeholder Management & Guest Experience Excellence

·         Building strong rapport and developing strategic alliances with ownership groups, corporate leaders, and local community stakeholders.

·         Utilizing guest/customer feedback to recognize outstanding employee service
performance and improve service delivery.

Guest Satisfaction

·        Driving a culture of guest-centricity by ensuring consistent delivery of exceptional service standards, analyzing guest satisfaction metrics, and implementing continuous improvement initiatives to exceed guest expectations.