Special Instructions to Applicants
The budgeted hiring salary/target range for this position is from the posted minimum to $73,000 annually, with salary placement based on skills, knowledge, and experience.
Position Summary
Under the general supervision of the Strategic Programs Manager, the Fleet and Mobility Analyst is responsible for BruinCar Program Coordination and program administration, technical operating systems, customer service, and program support. The incumbent is also responsible for the coordination of vehicle rentals and reservations (including commercial rental vehicles) and support services including maintenance, fueling, and cleaning, and vehicle selection and preparation to meet customer expectations. Proactively reach out to customers to fulfill their mobility needs. These activities also include, but are not limited to vehicle procurement analysis, billing coordination, driver safety initiatives, EPN program, financial reporting, monitoring technical systems (Key Valet), and ensuring that staffing and resources are sufficient to assure quality and timely customer services. Provide updates and programmatic status reports on projects and high profile/sensitive customer service issues; maintain, update, communicate, disseminate, and enforce program guidelines, policies, and procedures; review and analyze customer service satisfaction survey results; initiate quality improvement processes; resolve customer conflicts and respond to customer inquiries; write, implement, review, and update policies and procedures for UCLA BruinCar/Motorpool Program. Coordinate commercial rental vehicles for customers as a supplement to the UCLA BruinCar Program and manage accident claims and vehicle repairs as needed. Process monthly recharges and billing for all customers. Incumbent will also conduct ongoing analyses of vehicle utilization, customer demand and quality control, and develop marketing materials to enhance program services and revenues. Provide supervision and direction to BruinCar staff to include recruitment, training, and employee development to meet program needs. Determine program effectiveness, making recommendations to achieve departmental goals and objectives. Incumbent must possess excellent communication and organizational skills and must demonstrate initiative and discretion to interact with all levels of the University community.
Salary & Compensation
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UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Qualifications
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1. Demonstrates knowledge of vehicle rental operations and customer service practices to effectively manage a client-oriented, user-responsive program and lead a motivated team. (Required)
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2. Strong verbal and written communication skills to explain policies, prepare clear correspondence, and engage with diverse stakeholders. (Required)
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3. Interpersonal skills to establish and maintain professional and effective working relationships with co-workers, faculty, staff, students, administrators, vendors, and the public. (Required)
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4. Proven ability to manage multiple priorities under pressure, meet deadlines, and maintain punctuality and attendance standards. (Required)
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5. Proficient in Microsoft Office Suite, rental platforms, and troubleshooting operating systems; accurate with data entry and reporting. (Required)
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6. Demonstrates analytical and independent judgment skills sufficient to assess program effectiveness and make adjustments as needed. (Required)
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7. Ability to negotiate mutually agreeable solutions to conflicts between individuals or organizational units. (Required)
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8. Ability to work independently with minimal direction, make independent judgments and decisions, and discern when action of a higher level is required. (Required)
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9. Ability to assess knowledge, skills and abilities of personnel sufficient to adjust work assignments to achieve high organizational productivity and meet goals. (Required)
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10. Ability to interact with persons of diverse social, cultural, economic, and educational backgrounds for the purpose of obtaining information from and conveying information to staff at all levels, customers, and visitors; addressing and/or resolving complaints (Required)
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11. Assist with budget preparation, management, reporting and cost control. (Required)
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12. Working knowledge of UC policies and procedures, particularly in the areas of: 1) accounting procedures; 2) inventory control; 3) audit requirements; 4) purchasing requirements; 5) personnel management. (Preferred)
Education, Licenses, Certifications & Personal Affiliations
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Associate's Degree Associate’s degree in a relevant field. (Preferred)
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Must possess, upon hire, and maintain a valid CA noncommercial Class C License in accordance with the California (CA) Department of Motor Vehicles. (Required)
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Valid California Driver License. (Required)
Special Conditions for Employment
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Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
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Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.
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Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.
Schedule
Monday-Friday, 8am-5:00pm
Union/Policy Covered
99-Policy Covered
Complete Position Description
https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&JDName=Project%20and%20Policy%20Analyst%202%20(40113316)