Finance Associate, Compunnel Inc., NY, US

Job Title: Financial Associate ( Loan and Mortgage )

Location: New York, NY 10004 / Tempe, AZ 85281 / Coppell, TX 75019

Duration: 12 + month contract

Job Description

The candidate will be responsible for escalation support and proactive monitoring activities, working within the Servicing Oversight – Portfolio Oversight team, with the key goal of ensuring mortgage servicing functions are held within standard service level agreements.

Primary Responsibilities

• Support servicing portfolio oversight team and proactive monitoring, and ensure response to inquiries and escalations are processed in a timely manner within defined Service Level Agreements
• Coordinate and follow up with responses to appropriate internal groups, including senior management
• Monitor internal reports to identify new inquiries and escalations, pick up new inquiries and escalations, and facilitate research and response.
• Perform in-depth loan-level reviews of early to late stage delinquent mortgage loans
• Work with the external vendor to track the inquiries and escalations and provide timely response to loan-level escalations
• Create and prepare ongoing reporting to track inquiry and escalation, response time, aging, and trending on categories of inquiries
• Track issues reported to assess potential client impact and determine appropriate client-facing and internal communications to notify respective parties, as needed
• Perform backup support for other team members in the Servicing Oversight group
• Participate in ad hoc projects and project management as needed, and assist management with requests related to servicing oversight
• Additional responsibilities as required by management

Preferred Experience

• 3 to 5 years of experience within client services and mortgage servicing, including loan onboarding, loan administration, and default management
• Preferred 1+ years of management/supervisory experience
• Mortgage servicing experience, including working knowledge of escrow, insurance, and tax tracking, payment processing, etc.
• Working knowledge of applicable regulatory guidelines related to mortgage servicing
• Adhere to turn time commitments while working in a high-volume environment