Field Quality Rep - QSP, CPM Ireland, GB

Are you passionate about beer, do you want to be a key player in ensuring consumers get the perfect pint of Diageo’s market leading draught beer brands such as Guinness, Harp, Rockshore, Carlsberg or Smithwick’s then this is the role for you. The primary focus of this role is to maintain beer dispense equipment across NI for our client Diageo. 

Every member of the CPM team contributes to the overall growth of our business. People are at the core of CPMs business proposition so as a key member of the QSP team this role is expected to make a significant contribution to delivering value for our client demonstrating initiative to drive best practice and continuous improvement. A “can-do” attitude combined with a customer-centric focus is essential for success in this role.

The Primary Responsibilities for This Role Are:

·         Completing dispense line hygiene procedure to a scheduled journey plan.

·         To respond to and resolve customer Emergency Calls.

·         Accurate management of equipment stocks in district.

·         Accurate recording of Diageo Ireland assets in trade.

·         Stock and equipment reporting in trade.

·         Product Quality Tracking and reporting.

·         To carry out Age of Beer reporting and return beer tagging.

·         To build and maintain strong customer relationships.

·         To assist with outlet refurbishments and system upgrades when required.

·         To complete tap resites when required.

·         The installation and withdrawal of dispense equipment to include permanent and temporary equipment when required.

·         Delivery and placement of POS material and basic merchandising when required.

·         All the above to be completed to company standard and within all specified SLA’s.

·         To operate in an effective, efficient and professional manner when completing all tasks and representing CPM and client.

·         To work within industry health and safety standards.

·         To generate new ideas and ways of working.

·         To consistently strive to reach highest standards of performance for customers.

·         To always ensure that you operate in an effective and efficient manner to complete all tasks.

·         To undertake any other duties and responsibilities as instructed by your line manager.

Requirements

Experience:

• Full driving licence is essential

·       1 years Dispense /Field Quality Rep experience

• Excellent Interpersonal and communication skills
• Ability to build and maintain excellent client and customer relationships.
• Can demonstrate a clear ability to manage client and customers in a professional manner.
• Knowledge of beer dispense systems and equipment desirable.
• Knowledge of beer dispense fault finding desirable.
• Target driven with proven record of achieving KPI’s.
• Organised and can manage a host of priorities.
• Excellent commercial awareness
• Energetic and enthusiastic
• Previous electrical or plumbing experience desirable
• Experience diagnosing faults.

Qualifications:

• Education to Leaving Certificate.
• Qualification in a trade is desirable.

Key Competencies:

Delivery of KPI’s

Complete to SLA Visits – 95%

Cleaned to SLA Lines – 94%

Surge Line Target – 87.5%

Surge Performance – 92%

E Calls – Complete to SLA

RB Data Inputting - Accuracy

SDC’s Results

Benefits

• Base Salary
• Daily Lunch Allowance
• Company vehicle
• Fuel Card
• Phone Allowance
• Tablet
• Expenses – all out of pocket expenses i.e. parking, tolls etc.