Enterprise Customer Success Manager, Steer Health, US

Job Description

About Steer Health

Steer Health is redefining how hospitals and health systems engage with their patients—using intelligent, AI-driven automation to supercharge operational efficiency, patient experience, and revenue growth. Our platform integrates seamlessly into existing systems to deliver real value, fast.

We're a small, nimble team backed by ambitious goals and real traction in the market. If you're ready to make a meaningful impact at the intersection of healthcare and technology, we’d love to meet you.

About the Role

We're looking for a seasoned Enterprise Customer Success Manager to lead long-term success for our hospital and health system customers. This role is ideal for someone who thrives in high-ownership environments, is deeply familiar with enterprise SaaS in healthcare, and knows how to drive adoption, retention, and expansion in complex organizations.

As the primary point of contact and owner of the customer relationship, you’ll partner closely with Sales to ensure seamless post-sale handoffs and collaborate deeply with our Implementation teams to deliver exceptional onboarding experiences. While other teams will support deployment and execution, you will own the full customer journey post-sales—ensuring alignment, accountability, and outcomes at every stage.

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