Ecommerce Manager, Jackson James, NY, US

eCommerce Manager - $120k- Onsite Manhattan, NY.

This is an expectational luxury brand with an international presence and headquarters based in New York City. We’re looking for an experienced and results-oriented eCommerce Manager to lead the growth and daily operations of our online store. This role is based full-time in New York, NY and requires someone who can balance creativity with data-driven decision-making. The ideal candidate will have a proven background in digital sales, website optimization, and customer experience, and will be eager to expand our brand’s reach in the digital marketplace.

What You’ll Do

Website & User Experience

• Manage and optimize the online storefront, ensuring smooth navigation and an engaging shopping journey.
• Oversee product uploads, pricing, categorization, and site merchandising.
• Monitor site performance, coordinating with tech and design partners to improve speed, resolve technical issues, and enhance overall UX/UI.

Sales & Growth Strategy

• Design and execute strategies that boost traffic, conversions, and revenue.
• Partner with marketing to run digital campaigns, paid ads, and seasonal promotions.
• Analyze KPIs and performance metrics to inform future decisions and maximize ROI.

Customer Journey

• Deliver a seamless end-to-end shopping experience, from browsing to post-purchase.
• Collaborate with customer support to streamline processes, resolve issues quickly, and build loyalty.
• Run A/B tests and personalization initiatives to refine the user journey.

Operations & Logistics

• Coordinate with supply chain teams to ensure accurate inventory levels and timely order fulfillment.
• Proactively address out-of-stock issues, returns, and order discrepancies to protect customer trust.

Content & Merchandising

• Work with creative teams to align digital assets with brand identity.
• Manage product descriptions, imagery, banners, and promotional content to drive engagement and conversions.
• Keep a close eye on industry trends, competitive activity, and emerging best practices.

Technology & Vendor Management

• Oversee third-party platforms and tools such as e-commerce platforms, shipping software, and marketing automation tools.
• Research and evaluate new technologies that can enhance performance, streamline operations, or improve customer experience.

Data & Reporting

• Report on sales, traffic, conversion rates, and average order value on a regular basis.
• Provide actionable insights that contribute to ongoing growth and stronger customer engagement.

What We’re Looking For

• 3–5 years of e-commerce management experience, ideally in retail, consumer goods, or luxury markets.
• Strong knowledge of Shopify
• SEO/SEM and social advertising.
• Proven ability to increase digital sales and improve user experience.
• Experience with email marketing tools and ad platforms.

Benefits

-401k Plan

-Health Insurance

-PTO

-Employee Discounts

-Plus many more