ERP Administrator, Safran Passenger Innovations, CA, US

The ERP Administrator is responsible for the administration, maintenance, and support of the organization's Dynamics 365 F&O ERP system while managing related projects and collaborating across departments. This role involves troubleshooting technical issues, managing system upgrades, and overseeing the successful implementation of ERP-related projects. The ERP Administrator bridges internal stakeholders, external consultants, and IT resources to ensure that system solutions align with business needs and that projects are delivered on time.

Duties and Responsibilities:

• Lead ERP-related projects, including system upgrades, module implementations, and process improvements, from initiation to completion  
• Utilize project management tools like Jira to track project progress, assign tasks, and communicate effectively with stakeholders  
• Collaborate with IT, developers, and end-users to ensure technical solutions meet business needs and system requirements  
• Regularly update stakeholders on the status of requests, ongoing projects, and any potential risks or delays  
• Plan and execute tasks to meet deadlines, adapting to shifting priorities as needed  
• Prepare and present project reports and documentation to senior management and stakeholders  
• Administer, maintain, and support the Dynamics 365 F&O system, ensuring smooth day-to-day operations  
• Handle incoming requests from stakeholders through the help desk system, ensuring timely and efficient resolution  
• Act as a liaison between internal teams, Dynamics D365 resources, and external consultants to facilitate communication and collaboration  
• Address Level 1 tickets, such as permissions, access issues, and other operational tasks, by making necessary changes within Dynamics D365 F&O  
• Manage code deployments across multiple instances of Dynamics D365 F&O in collaboration with external suppliers  
• Work with stakeholders to understand their needs and translate them into system specifications for Dynamics 365 F&O  
• Provide training and create user documentation for new system features and processes  
• Provide technical support and troubleshooting for Dynamics 365 F&O, addressing user concerns and system issues  
• Monitor and maintain system performance, proactively identifying and resolving issues to minimize downtime  
• Ensure data integrity, security, and compliance within the ERP system and across related integrations  
• Stay informed of industry trends and advancements in ERP systems, Azure services, and other relevant technologies to improve functionality  
• Periodically provide IS administrative help with other tools related to ERP (Trello, legacy ERP, etc.)