Director of Managed Services, Olea Kiosks Inc. , CA, US

Join Olea Kiosks – Shaping the Future of Self-Service Technology

About the Company

Olea Kiosks Inc. is a leading innovator in self-service kiosk solutions, trusted by top-tier clients across industries from healthcare to hospitality. We design and manufacture cutting-edge kiosks that enhance customer experiences and streamline operations. What sets Olea apart? Our commitment to American-made quality, bold engineering, and a customer-first mindset that fuels everything we do.

About the Role

We’re looking for a strategic and service-oriented Director of Managed Services to elevate Olea’s service delivery operation. Reporting to the Vice President of Sales, this role will lead the team responsible for warranty programs, customer support, and technical services — shaping how Olea supports its customers post-sale.

What You’ll Do

• Develop and implement service policies and performance standards to support business goals
• Monitor key service metrics (KPIs) including SLA and SLO compliance
• Manage department budgets, staffing, vendor contracts, and inventory
• Analyze customer feedback to drive root cause solutions and improve satisfaction
• Lead and coach a high-performing team, including managers, coordinators, and technicians
• Collaborate with Sales, Marketing, and Product teams to align service delivery with customer needs
• Implement tools and systems to boost efficiency and service quality
• Foster strong relationships with customers, vendors, and partners
• Champion a culture of safety, compliance, and continuous improvement

Why This Role Matters

This role plays a critical part in ensuring our customers receive exceptional post-sale support and care. Your leadership will help drive operational excellence, customer satisfaction, and new revenue through service offerings — directly influencing Olea’s reputation and growth.

Why You’ll Love Working at Olea

At Olea, we blend innovation with craftsmanship in everything we do. You’ll join a collaborative team where your ideas are valued, your growth is supported, and your work has visible impact. We pride ourselves on a culture of integrity, agility, and excellence that drives us to keep raising the bar.

Compensation & Schedule

• Full-time, exempt position
• Starting rate $120k per year
• On-site role at our Cerritos, California headquarters
• Typical hours are Monday-Friday, between 6:30 a.m. and 5:00 p.m.
• Occasional local and domestic travel may be required

Ready to Apply?

We’d love to hear from you! If you’re a results-driven leader ready to shape service excellence at a growing company, apply now to join the Olea team.