Director of Customer Success - Healthcare SaaS - Leadership Role - Remote - 5.0 Glassdoor, RevsUp, US

RevsUp represents a privately-held healthcare SaaS company that verifies patient insurance coverage for hospitals and health systems—helping providers increase reimbursement and reduce uncompensated care.

This 35-employee firm, recently backed by a leading private equity firm, is hiring a Customer Success Director to own enterprise client outcomes, drive expansion, and scale a high-performing CS team. This is a remote role with limited travel.

Solution

Our client delivers health insurance eligibility and discovery software that simplifies registration workflows, increases insurance capture, and ensures accurate billing. Their platform integrates directly with hospital EHRs, removing manual processes and enabling front-line staff to verify coverage in real time.

Unlike legacy approaches, we surface a higher percentage of unknown primary, secondary, and tertiary coverage—including commercial, Medicare, Medicaid, Tricare, and workers' comp—unlocking millions in reimbursement. The platform is secure, web-based, and easy to deploy across distributed workforces.

Role

* Leadership role, reporting to the CEO and working from your home office.

* $140K to $160K base, $180K to $200K OTE. Full suite of benefits: medical, dental, vision, life, 401(k), remote work stipends, unlimited PTO, and 2x annual offsites.

* Own executive-level relationships with the company’s largest hospital and health system clients, ensuring long-term satisfaction, retention, and growth.

* Drive net revenue retention and customer expansion through consultative account management and value realization strategies.

* Oversee implementation handoff, QBRs, product adoption, and usage insights.

* 6+ years in healthcare tech or RCM SaaS required, including 1+ years leading CS or Services teams.

* Experience with enterprise healthcare integrations—Epic proficiency preferred.

* Must possess strong strategic and executional leadership skills and be able to self-source expansion opportunities.

Culture

* CEO is a Stanford MBA with significant experience at Oliver Wyman and Northern Pines Partners.

* Committed to training, mentoring, and accelerating every team member’s career.

25–30% annual revenue growth over the past three years.

* In 50% of deals, replacing inferior competitive solutions; in 50%, customers had no prior solution.

* About 100 active customers nationwide.

Official Job Description

Position Overview

We deliver software solutions that help our clients solve one of the most important challenges in healthcare—helping patients gain access to care through revenue cycle management. We are growing fast, and are looking for a passionate and driven Customer Success Director to oversee our enterprise-level client relationships and lead our Customer Success team.

Reporting to our CEO, this leader will own customer outcomes, drive retention and expansion, and build the processes and team needed for scale.

A great candidate combines superior client services skills with proven leadership experience, a proactive approach to account growth, and a strong grasp of healthcare technology. They thrive in fast-paced environments where they can both set strategy and roll up their sleeves to ensure execution.

What You'll Do

• Own enterprise client relationships: Serve as the executive sponsor for our largest hospital and health system clients, accountable for retention, expansion, and long-term partnership success.
• Lead and grow the Customer Success team: Hire, train, and manage a team of A players, building a team culture of excellence.
• Drive revenue outcomes: Ensure your team meets or exceeds net revenue retention goals through a combination of proactive account management, upsell, and cross-sell strategies.
• Set and execute strategy: Partner with the COO and CEO to define our customer success strategy, build scalable processes, and oversee day-to-day execution across the team.
• Enable customer value:
• Oversee onboarding of new clients, ensuring implementation timelines are met and smooth handoff from implementation.
• Drive regular reporting and quarterly business reviews that demonstrate ROI and surface opportunities.
• Monitor customer usage and health data to inform strategy, intervene proactively, and resolve issues.
• Be a voice of the customer: Escalate client feedback to internal teams to improve product, operations, and support.
• Develop trusted partnerships: Build executive-level relationships with senior stakeholders at client organizations while empowering your team to manage day-to-day user engagement.

Who You Are

• You have a bachelor’s degree in business, healthcare, or a related field; MBA is a plus.
• You have 6+ years’ experience in client-facing or professional services roles within software or healthcare technology, with at least 1+ year managing and developing teams.
• You are technically savvy and have experience implementing complex healthcare integrations, such as Epic.
• You are skilled at building and scaling customer success strategies using data-driven insights.
• You are a natural leader and collaborator who can convey complex ideas simply to clients, internal teams, and executives.
• You have a track record of managing complex projects that are delivered on time.
• You have led a team in driving measurable outcomes and exceeding retention goals.
• You provide frequent, clear, and concise written and verbal communication.
• You thrive in fast-paced, often ambiguous environments and are willing to pitch in above and beyond your job description to help the team achieve its mission.