Desk Based Account Executive, Biffa Waste Services, GB

Desk Based Account Executive

Type: Permanent / Hybrid
Hours: 37.5 hours per week, Monday to Friday
Salary: Competitive

A quick look at the role.

As a Desk-Based Account Executive, you’ll play a key role in supporting the Account Management team with the day-to-day running of small to medium-sized and corporate client accounts. Working within the Specialist Waste Recycling (SWR) team, you’ll help deliver a high-quality service experience, ensuring client needs are met efficiently and effectively.

Your core responsibilities

• Collaborate with internal teams to support service delivery and implement client initiatives.
• Act as a key point of contact for client requests, data reporting, and operational escalations.
• Support Account Managers with client retention, growth opportunities, and tender processes.
• Oversee purchase order management and ensure contractual and regulatory compliance.
• Drive customer satisfaction by monitoring service levels and promoting a client-first culture.
• Produce regular and ad hoc reports, providing insight to support commercial and compliance functions

Our essential requirements

• Proven experience delivering high-quality customer service in a corporate environment.
• Strong collaboration skills, with experience working across internal teams, clients, and suppliers.
• Ability to interpret and report on client data, KPIs, and SLA performance.
• Proficient in Microsoft Office, particularly Excel; familiarity with Power BI is desirable.
• Highly organised with strong attention to detail and the ability to manage tasks independently.
• Customer-focused mindset with a commitment to service excellence.
• Experience in the waste management or environmental services sector is desirable.

Changing the way people think about waste.

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.