DesignOps Lead, TravelPerk, ES

The Role

We’re looking for a DesignOps Lead to partner with cross-functional teammates and lead our DesignOps practice through its next stage of evolution.

You’ll sit at the intersection of strategy, execution, and craft. Bringing clarity, flow, and impact to a design team that supports 20+ squads across multiple tribes. This is a hands-on leadership role where you’ll own our design operations roadmap, manage a DesignOps team of 2, and work closely with product, engineering, and design leaders to ensure we’re delivering thoughtful, high-quality experiences at scale.

You’ll help define how work flows through design, how teams collaborate, and how we maintain velocity without sacrificing quality. Our DesignOps practice is still growing, so you’ll have a unique opportunity to shape its future—and to shape how the team does its best work.

What you will do

• Design and maintain the infrastructure for design operations — workflows, tools, documentation systems — so the team can move faster and collaborate more effectively.
• Build and evolve governance models for cross-functional work, documentation, QA, design system contribution, and delivery expectations.
• Operationalize our design processes, rituals, and methods — ensuring they are scalable, accessible, and easy to adopt across squads and tribes.
• Own and update all process-related documentation; ensure the team and leadership have clear visibility and access to what they need, when they need it
• Act as a DesignOps ambassador — advocating for design’s needs while enabling alignment with engineering, product, brand, research and business stakeholders.
• Drive both strategic and tactical solutions — combining long-term thinking with immediate execution to unblock teams and scale design efficiency.
• Lead the creation and continuous improvement of metrics frameworks to assess team health, tooling effectiveness, velocity, and design quality.
• Deliver training and enablement on new tools, rituals, systems, and ways of working — empowering the team to self-serve and operate with clarity.
• Collaborate closely with your manager and the broader leadership team to grow and mature the DesignOps function at TravelPerk.
• Champion a culture of continuous improvement, feedback, and experimentation within the team.
• As the org grows, evolve into a manager and mentor for other DesignOps team members, building out the function with scale and sustainability in mind

What we’re looking for

• 6+ years of experience in DesignOps, UX Operations, or related roles in product organizations.
• 2+ years of experience managing individuals or small teams.
• Proven track record of building and scaling operational systems for distributed, multi-disciplinary design teams.
• Deep familiarity experience with design systems, delivery workflows, and how to support both structured and creative work. You’ve worked on design systems, and understand how to scale them in a way that keeps the design and development teams consistent and productive.
• Strong stakeholder management skills, with the ability to navigate ambiguity and bring alignment across product and engineering.
• Skilled in program management, with the ability to lead multiple and complex initiatives from problem discovery through execution.
• Confident communicator and facilitator—able to rally teams and leadership around shared goals and operating models.
• Data-informed: experienced in setting up operational KPIs, health checks, and measurement frameworks.
• Bonus: experience in SaaS, travel, or other fast-paced product environments; basic understanding of Figma APIs, front-end architecture, or prototyping tools.

Why You’ll Love Our Team

• We are a team of 40+ talented Product Designers, Content Designers, UX Researchers, Research Operations and Brand Designers. We like to think of ourselves as high-achievers, goal-oriented, and eager to learn and grow. We foster efficiency through autonomy and creativity through collaboration.
• Working in the Product Design team will ensure high-quality design and strategic impact on the product.
• In the Product Design team, you will find a strong culture of ownership, impact-over-effort and lending support to each other, there are no egos and transparency is highly valued.
• We are a diverse team with multiple nationalities and backgrounds, pushing for getting better, having fun and always asking why (of course).

Wanna know more? You can always find us at travelperk.design

What do we offer?

• Competitive compensation including equity in the company
• Generous vacation days so you can rest and recharge
• Health perks such as private healthcare or gym allowance depending on your location
• "Flexible compensation plan" to help you diversify and increase the net salary
• Flexibility to work from home most of the time with core hours
• Unforgettable TravelPerk events including to travel to one of our hubs
• Mental health support tool for your wellbeing
• Exponential growth opportunities