Deputy Facilities Manager, ABM UK, GB

LOCATION: MANOR WALKS Shopping Centre

SHIFT PATTERN: 5 Days out of 7, 42 hours per week

Salary: Competitive

ROLE OVERVIEW AND PURPOSE

ABM is seeking a proactive and dedicated Deputy Facilities Manager to join our team at Manor Walks. In this role, you will support the Facilities Manager in delivering high-quality services to our client, ensuring that all operations run smoothly, efficiently, and in line with contractual obligations. You will play a key part in maintaining service excellence, meeting client expectations, and upholding ABM’s standards by consistently following company policies and procedures.

KEY RESPONSIBILITIES

• Manage the contract in line with ABM’s policies, procedures, and client requirements.

• Oversee the security, cleaning, and maintenance teams, ensuring compliance and consistently high standards of service.

• Provide day-to-day operational support to the Centre Management team.

• Monitor performance to ensure all teams exceed service level agreements (SLAs) and key performance indicators (KPIs).

• Support the delivery of training, health & safety, development, and colleague welfare initiatives.

• Lead, motivate, and communicate effectively with team members to foster a positive and productive working environment.

• Undertake any additional duties as required to meet evolving client needs.

REQUIRED SKILLS AND EXPERIENCE

• Proven experience in operations or facilities management, ideally within a multi-service environment.

• Strong leadership and communication skills, with the ability to engage and motivate teams effectively.

• Confident IT user with good working knowledge of relevant systems and software.

• Health & Safety certification (e.g., IOSH or equivalent).

• Valid SIA licences (Door Supervisor and CCTV) desirabl