Delivery Services Director, Resource Innovations, WA, US

Resource Innovations is seeking a dynamic, client-focused leader with significant experience managing energy efficiency, load management, and other customer-centric programs to join our growing team in the Pacific Northwest. As a Client Delivery Director, you will not only oversee the Customer Program Delivery Team based within the Pacific Northwest but also serve as a trusted partner to our clients across Oregon, Washington, and Idaho —deeply engaging with them to understand their priorities, anticipate needs, and co-create innovative solutions aligned with their strategic direction.

In this highly visible role, you will be responsible for resource planning, budgeting, forecasting, and driving both innovation and continuous improvement in program delivery. You will build upon and enhance successful programs, identify opportunities for strategic growth, and develop tailored approaches that help our clients achieve and exceed their goals. This position requires exceptional relationship-building skills, strategic vision, and the ability to foster a culture centered on client success and measurable impact.

You will directly oversee 3–4 Managers and supporting team members administering a mature business energy efficiency portfolio—spanning small business, electric vehicle offerings, residential, and large commercial programs—while working in close partnership with the Director of Business Development to expand and evolve our utility-focused solutions.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

• Lead and strengthen strategic client relationships, serving as a trusted advisor who proactively identifies opportunities to build on existing successes and advance client objectives.
• Engage directly with client leadership to co-develop forward-looking strategies that align with their evolving goals, regulatory environment, and market conditions.
• Translate client priorities into actionable delivery plans, ensuring programs are innovative, high-quality, and impactful.
• Promptly address and resolve client concerns, reinforcing confidence and long-term collaboration.
• Ensure quality of services, contract compliance, and achievement of performance metrics, while meeting or exceeding delivery schedules for multiple concurrent projects.
• Secure and align staffing and resources to meet program goals, drawing from cross-functional teams or new hires as needed.
• Maintain financial accountability for assigned projects, ensuring adherence to budgets, revenue targets, and profitability goals.
• Collaborate with Business Development and other practice areas to identify and capture new opportunities in alignment with client strategies.
• Provide accurate forecasts and strategic insights to support corporate and division planning.
• Mentor and develop staff with a focus on enhancing client engagement skills, technical expertise, and innovative problem-solving.
• Other duties as assigned.