Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness in a cloud-enabled world. The Business & Industry Copilots group is a rapidly growing organization that is responsible for the Microsoft Dynamics 365 suite of products, Power Apps, Power Automate, Dataverse, AI Builder, Microsoft Industry Solution and more. Microsoft is considered one of the leaders in Software as a Service in the world of business applications and this organization is at the heart of how business applications are designed and delivered.
As a
Data Scientist II
on the Customer Experience team, you will play a pivotal role in advancing Microsoft’s AI transformation by working directly with engineering teams to develop hyperscale solutions that support sales, marketing, and support platforms. In this position, you will utilize advanced analytics, statistical modeling, machine learning, and generative AI techniques to extract insights, drive impactful actions, and address complex business challenges. This role enables you to collaborate with a diverse group of data scientists, engineers, and product managers, deepen your expertise in the rapidly evolving fields of AI and machine learning, and make a meaningful difference for thousands of users who rely on Microsoft’s business platforms.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
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Work with key stakeholders to understand the underlying business needs and formulate the needs into discrete, manageable problems with well-defined measurable objectives and outcomes.
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Transform formulated problems into implementation plans by defining success metrics, applying/creating the appropriate methods, algorithms, and tools, as well as delivering statistically valid and reliable results.
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Write robust, reusable, and extensible code to support analysis and modeling.
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Develop new ML or GenAI based models using advanced statistical and ML techniques.
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Lead the evaluation of various GenAI based solutions, diagnosing issues and identifying root causes to support potential fine-tuning or reinforcement learning based fixes.
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Use AI-powered tools in your daily work to accelerate coding, analysis, and other tasks.
Qualifications
Required Qualifications
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Doctorate in Data Science, Mathematics, Statistics, Econometrics, Economics, Operations Research, Computer Science, or related field
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OR Master's Degree in Data Science, Mathematics, Statistics, Econometrics, Economics, Operations Research, Computer Science, or related field AND 1+ year(s) data-science experience (e.g., managing structured and unstructured data, applying statistical techniques and reporting results) or consulting experience
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OR Bachelor's Degree in Data Science, Mathematics, Statistics, Econometrics, Economics, Operations Research, Computer Science, or related field AND 2+ years data-science experience (e.g., managing structured and unstructured data, applying statistical techniques and reporting results)
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OR equivalent experience.
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1+ year(s) of experience building and/or evaluating generative AI based solutions.
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1+ year(s) of experience using Python and SQL.
Other Requirements
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications
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Doctorate in Data Science, Mathematics, Statistics, Econometrics, Economics, Operations Research, Computer Science, or related field AND 1+ year(s) data-science experience (e.g., managing structured and unstructured data, applying statistical techniques and reporting results)
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OR Master's Degree in Data Science, Mathematics, Statistics, Econometrics, Economics, Operations Research, Computer Science, or related field AND 3+ years data-science experience (e.g., managing structured and unstructured data, applying statistical techniques and reporting results)
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OR Bachelor's Degree in Data Science, Mathematics, Statistics, Econometrics, Economics, Operations Research, Computer Science, or related field AND 5+ years data-science experience (e.g., managing structured and unstructured data, applying statistical techniques and reporting results)
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OR equivalent experience.
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Ability to translate complex business insights into clear and actionable recommendations for business teams.
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Familiarity with building and analyzing core business metrics.
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Understanding of database systems with the ability to independently acquire, transform, and store data.
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Expertise in designing and implementing Generative AI pipelines (e.g., RAG systems, domain/task-specific finetuning)
Data Science IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until September 24, 2025.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.