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Company Overview
General Summary:
Manager, Digital Commerce, with a strong focus on data and analytics, is responsible for leading data science initiatives from a business and strategy perspective for third-party delivery channels (Uber, DoorDash) and non-consumable marketplaces. This role is a business-focused role within a data-focused team, responsible for leveraging business expertise alongside data to manage projects with stakeholders, identify new business opportunities, present findings to aid in strategic decision-making, etc.
The ideal candidate will possess an understanding of digital analytics, ideally with experience in Retail and a passion for data. Experience in E-Commerce, Finance, Marketing, Digital Analytics, or Retail preferred.
Job Details
Duties & Responsibilities
Strategic Recommendations & Business Impact:
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Strategically examine and translate data findings and insights into clear, concise, and actionable business recommendations for a non-technical audience.
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Collaborate with cross-functional teams and 3rd party partners (e.g., Marketing, Data Engineering, IT, DoorDash, Uber) to manage processes and influence business outcomes.
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Identify and quantify new opportunities using data by enhancing current processes or approaching business questions with data driven insights.
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Lead the ongoing measurement of the business impact of all digital commerce initiatives and report on the financial outcomes through a business lens.
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Understand all sources of digital commerce data, identify gaps in data and additional strategic uses of the data.
Marketing & Delivery Analytics
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Lead deep-dive analysis on marketplace and delivery partner performance, working with partners and within the data to identify drivers of growth or decline.
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Analyze and interpret data from various digital platforms to understand customer behavior, sales trends, and operational efficiency.
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Work with data engineering teams to ensure data pipelines are robust and accurate for all digital commerce channels.
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Be the point of contact for 3rd party partners from a data perspective, understanding capabilities and potential process improvements.
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Identify and implement new tools or technologies to enhance data collection, analysis, and reporting capabilities
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Model financial impact of customer offers or other initiatives related to Digital Commerce.
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Use Excel and SQL to analyze data and trends in depth.
Visualization, Executive Communication And Leadership
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Create presentations and reports to communicate key performance indicators (KPIs) and insights to senior leadership and cross-functional teams.
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Handle executive and stakeholder communication on data related Commerce activities.
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Lead the team with expertise on Digital Commerce and business knowledge.
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Manage communication around requirements for requests from the team, coordinating with the technical members of the team and stakeholders, as well as any off-shore members.
Knowledge, Skills And Abilities (KSAs)
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Strong business acumen with the ability to connect data insights to financial performance and strategic goals.
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Strong analytical skills with a data-driven approach to decision-making.
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Proficiency with analytics tools (e.g., Google Analytics, marketplace dashboards) and Advanced Excel is essential.
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Expertise with SQL for data querying and manipulation would be preferred.
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Excellent communication and presentation skills, with the ability to tell a story with data and influence stakeholders at all levels.
Qualifications
Work Experience &/or Education:
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Bachelor's degree in Marketing, Business Administration, or a related field.
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MBA Preferred.
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2-3 years of experience in E-Commerce, Finance, Marketing, Digital Analytics, or Retail.