Data Center Service Engineer - 3rd Shift- ON SITE (Hudson, Ohio), Allstate Insurance Co., US

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Data Center Service Engineer on the 3rd shift supports the research, design, planning, and maintenance of new and existing network hardware and software components. The Data Center Service Engineer utilizes systems, scripting, and developer skills to execute tasks related to analysis, integration, and simple to moderately complex incidents and problems affecting production systems and multiple applications. This role also helps define and update items in the configuration management plan.

The internal Allstate job title used for this role is Systems Engineer Consultant I.

The Data Center Service Engineer plays a crucial role in maintaining reliability and efficiency of our data centers. The engineer will be responsible for hardware installation/decommission, move/add/change, and repair of servers and network connected devices. You will be working with our Network Operations Center and various product engineering teams to innovate new solutions and troubleshoot technical issues, while adhering to industry best practices.

This is a 3rd shift, onsite role based at our Hudson, Ohio location, with a schedule of Wednesday through Saturday, 10:00 PM to 8:00 AM Eastern Time.

Key Responsibilities

• Support implementation of simple to moderately complex network hardware and software technology components by analyzing the current system environment and infrastructure, using technical tools and utilities, and performing complex product customizations.

• Support execution of testing, debugging, performance analysis, and documenting simple to moderately complex hardware and software technology components.

• Collaborate to build consensus with other Engineers to ensure that the modified hardware and software infrastructure interacts appropriately, data conversion impacts are considered, and other areas of impact are addressed and meet business function and performance requirements.

• Support the completion of the following activities (concerning simple to moderately complex new network hardware and software technology components or enhancements to existing components): research, analysis, design, selection, planning, and engineering.

• Support identifying and recommending major and significant changes for simple to moderately complex network hardware and software technology components for purposes of incident avoidance.

• Resolve incidents and perform root cause analysis, escalating high complexity incidents and problems to provide future application, hardware and/or software resiliency.

• Support efforts to ensure plans integrate effectively with other aspects of the technical hardware and software components.

• Support the support for production service requests, performing routine administration, and supporting simple to moderately complex network hardware and software infrastructure (i.e., Request Center, Change Order execution).

• Support the effort to develop and maintain tools for the use of maintaining, modifying, and monitoring hardware and software technology components.

Qualifications

• 1–2 years of experience supporting data center or IT infrastructure, including hardware, software, and network components in enterprise environments (preferred)

• Experience with configuring and supporting routers, switches, firewalls, and other core networking equipment

• Proficiency in server hardware, virtualization, and networking protocols

• Proficient in assisting with the deployment, testing, and debugging of simple to moderately complex network systems and tools

• Skills in diagnosing and resolving hardware/software issues; capable of performing root cause analysis and supporting incident response

• Working knowledge of change control processes, configuration management, and production support procedures

• Familiarity with tools used for monitoring network health, performance analysis, and system diagnostics

• Basic experience with scripting languages (e.g., PowerShell, Python) or automation tools (e.g., Ansible) is a plus

• Effective communicator with the ability to work cross-functionally to ensure system compatibility and infrastructure alignment

• Exposure to ITIL practices and tools such as ServiceNow is beneficial

• Strong problem-solving and organizational skills

• Certifications: CompTIA Network+, Cisco CCNA, or similar certifications are a plus

PLEASE NOTE: The Required Work Hours/Shift for this Role:

10:00PM - 8:00AM EST Wednesday - Saturday

Work 4 days for 10 hours per day, and be off for 3 days

Experience

• 1 or more years of experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

#LI-MF1

Skills

Analytical Thinking, Information Technology (IT) Infrastructure, Network Components, Networking Hardware, Network Systems, Problem Resolution, Service Requests, Software Infrastructure, Software Technologies, Technical Issues

Compensation

Compensation offered for this role is $55,500.00 - 93,600.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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