Customer Support Specialist, Swift7 Consultants, OH, US

Company Description

About Us

At Swift 7 Consultants, we specialize in delivering innovative business solutions tailored to meet the evolving needs of our clients. With a focus on strategic growth, brand development, and results-driven campaigns, our mission is to help businesses thrive in competitive markets. We are committed to excellence, collaboration, and the ongoing professional development of our team members.

Job Description

Job Description

We are seeking a Customer Support Specialist to join our dynamic team in Akron, OH. The ideal candidate will be responsible for providing timely and professional support to our clients, resolving inquiries, and ensuring customer satisfaction. You will play a crucial role in maintaining positive client relationships and supporting the company’s reputation for excellence.

Responsibilities

• Handle incoming customer inquiries via phone and email with professionalism and accuracy
• Resolve product or service issues promptly by clarifying complaints, determining the cause, and offering solutions
• Maintain records of customer interactions and transactions
• Collaborate with internal teams to ensure customer needs are met
• Provide feedback on the efficiency of the customer service process
• Meet performance targets and adhere to company protocols
  
  

Qualifications

Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred)
• 1+ years of experience in customer support or a related role
• Strong communication and problem-solving skills
• Ability to remain calm and courteous under pressure
• Proficient in Microsoft Office and customer management systems (CRM)
• Detail-oriented with strong organizational abilities
  
  

Additional Information

Benefits

• Competitive salary ($60,000–$65,000 annually)
• Career growth opportunities within the organization
• Skill development and continuous training
• Supportive and team-oriented work culture
• Health, dental, and vision insurance options
• Paid time off and holidays