Customer Success Manager, FusionHit, BR

We are a fast-growing outsourcing company helping businesses scale through high-quality services, dedicated teams, and innovative solutions. Our success depends on the success of our clients, and we’re looking for a Customer Success Manager to play a key role in ensuring strong client relationships and driving new opportunities forward.

What You’ll Do

As a Customer Success Manager, you will be the main point of contact for our clients and prospects. You’ll balance nurturing existing relationships with converting new inbound leads from marketing into long-term partnerships.

Key Responsibilities:

• Serve as the trusted partner for existing clients, ensuring their needs are met and expectations exceeded.
• Build long-term relationships by understanding clients’ goals and providing proactive solutions.
• Handle incoming leads from marketing, guiding them through discovery, qualification, and initial conversations.
• Collaborate with internal teams (delivery, operations, marketing, sales) to ensure seamless client experiences.
• Identify opportunities for account growth, upselling, or cross-selling services.
• Track client satisfaction and implement feedback processes to continuously improve.
• Maintain accurate records in CRM systems and prepare reports on client engagement and pipeline progress.

What We’re Looking For

• Experience: 4+ years in customer success, account management, or client-facing roles (outsourcing/agency experience is a big plus).
• Communication: Excellent verbal and written communication skills in English (other languages a bonus).
• People-first mindset: Strong ability to build relationships and problem-solve with empathy.
• Business acumen: Understanding of outsourcing, B2B services, or IT-related solutions.
• Proactivity: Self-motivated, organized, and able to manage multiple clients and leads at once.
• Tools: Familiarity with CRM platforms, communication tools, and reporting dashboards.

Why Join Us?

• Be part of a growing outsourcing company with global clients.
• Opportunity to shape how we build long-term client success.
• Collaborative and supportive remote-first environment.
• Certified as a Great Place to Work, offering a supportive and inclusive work culture.
• Work from home position
• Private Medical Insurance
• Personal and Professional Development Courses & Certifications
• Flexible Schedule
• 3 Sick Days per year
• Birthday Off
• Extra Days for Special Occasions
• Team Building Meal Reimbursement
• Equipment Granted
• Monthly Recognitions