About The Role
Located in Raleigh, NC
Are you passionate about building relationships, helping customers succeed, and driving growth? We’re looking for a
Customer Success Associate
who thrives at the intersection of client support and revenue expansion. In this role, you’ll be the go-to partner for a portfolio of clients—helping them realize the full value of our product while identifying opportunities for upsells, renewals, and long-term retention.
This isn’t just support—it’s about becoming a trusted advisor, guiding strategic conversations, and driving measurable outcomes for both the customer and the business.
What You’ll Do
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Manage a portfolio of accounts, acting as the primary point of contact and trusted advisor
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Proactively engage customers to ensure satisfaction, product adoption, and strong ROI
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Spot growth opportunities (upsells, add-ons, feature upgrades) and partner with Sales to close
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Lead renewal discussions with a focus on retention and long-term value
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Monitor customer health, usage data, and satisfaction scores to anticipate and address risks early
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Deliver onboarding, product training, and ongoing check-ins to maximize client success
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Partner with Product, Support, and Marketing teams to surface feedback and champion customer needs
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Maintain clear, accurate records of client interactions and pipeline activity in CRM tools (Salesforce, HubSpot, Gainsight, etc.)
What We’re Looking For
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Early career candidates (0–3 years) with experience in customer-facing or relationship-driven roles
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Excellent communication and relationship-building skills; comfortable engaging with decision-makers
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Consultative, value-driven mindset with an ability to spot opportunities for growth
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Goal-oriented, motivated by KPIs tied to retention and revenue outcomes
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Familiarity with CRM or customer success platforms (Salesforce, HubSpot, Gainsight, etc.)
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Bonus: experience in SaaS, tech, or subscription-based business models
What We Offer
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Competitive base salary plus commission/performance bonuses
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Clear growth path into Senior Customer Success or Account Executive roles
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Comprehensive onboarding, training, and career development support
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Collaborative, high-energy team culture with plenty of recognition
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Health benefits, paid time off, and flexible remote/hybrid work options
Skills: renewal,customer satisfaction,upselling,renewal conversations,customer health tracking,consultative approach,customer engagement,customer,saas,client retention,consultative mindset,cross-functional collaboration,customer success platforms,communication skills,hubspot,strategic conversations,training,crm,communication,renewal management,saas experience,revenue,sales,upsell,onboarding,product training,crm tools,relationship management,goal-oriented,customer success,product adoption,sales collaboration,kpi management,salesforce