Who We Are:
At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line.
Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.
Our brand values help bond us together and drive our success:
· Runner First
We act in the best interest of the runner
· Word is Bond
We do what we say we’ll do
· Champion Heart
We give our all in everything we do
· There is no “I” in Run
We stay generous with our humanity
· Keep Moving
We find ways to move every day, because joy is kinetic!
We welcome everyone from every walk of life looking to inspire others through the power of movement — because we’re all moving towards something. Let’s run there.
Your Job:
*This position requires fluency in both French and English.
The Runner Experience Team provides a world-class customer service experience to all who run, every day, in a run happy way. With a service model centered around providing best-in-class service, they celebrate the run through each interaction with the customer. The Customer Service Specialist II is responsible for supporting retailers in managing their business through order processing, tracking, and review, as well as product explanation. In addition, he/she will build strong relationships with our retailers to serve as a listening ear to the valuable insights and feedback they provide on our products and brand.