Customer Service Representative, Style Netbox, OH, US

Customer Service Representative

Company: Style Netbox
Location: Cincinnati, OH
Schedule: Monday to Friday, 8 hours per day
Salary: $29 – $32 per hour

About Us

At Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We’re not just a marketing agency; we’re your creative partners on a journey to redefine your brand’s potential. With a fusion of artistry and strategy, we weave stories that captivate, designs that inspire, and strategies that propel your business forward.

Job Description

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team, where you will play a vital role in enhancing our customer experience and ensuring customer satisfaction. As a Customer Service Representative, you will serve as the primary point of contact for our clients, assisting them with inquiries, resolving issues, and providing accurate information about our products and services.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints with empathy and efficiency.
• Maintain detailed and accurate records of customer interactions.
• Identify and escalate priority issues to the appropriate department.
• Collaborate with team members to improve customer service processes.

Qualifications

• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Familiarity with CRM systems and customer service software.
• Empathy and patience in dealing with customer concerns.

Benefits

• Competitive hourly pay ($29 – $32 per hour).
• Opportunities for career growth and advancement.
• Skill development and professional training.
• Collaborative and creative work environment.
• Full-time, Monday to Friday schedule for work-life balance.