Overview
Join the Lippert Team!
Lippert
is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers.
Customer Service Manager
Our Customer Service Manager maintains customer satisfaction by providing problem-solving resources to the staff. They achieve customer service objectives by contributing information and recommendations to strategic plans and reviews; implementing productivity, quality, and customer-service standards; resolving problems; identifying customer service trends; determining system improvements and implementing change.
Responsibilities
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Oversee the call center staff to ensure accurate and timely service is provided to the customers who reach out through email, phone, and on-site visits.
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Monitor workload including case follow-up and respond to incoming contacts within expectation guidelines:
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Be knowledgeable of current product lead times and communicate to customer base.
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Respond to status inquiries regarding order shipment, tracking, and invoicing.
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Confidentially handle credit card processing.
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Be knowledgeable of current and historical product operation, application, and troubleshooting
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Participate in the Product Improvement initiatives and team meetings.
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Continuously serve all customers with exceptional customer service. Be the reason they order more product from Lippert Components
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Participate in cross-functional meetings and projects
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Understand and foster the big picture growth for the service levels within your oversight.
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Be aware of the customer journey and continuously strive to make the journey a positive and profitable one
Qualifications
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Knowledge of AX/D365 and/or Salesforce is helpful, but not required
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Demonstrated experience in multi-tasking - utilizing multiple software programs
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Previous experience with call center, sales, order entry, customer service, or production
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Previous management experience
Preferred Education And Experience
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Manufacturing/industry experience.
Supervisory Responsibility
This position is responsible for managing customer service representatives.
Travel
There is minimal to no travel with this position.
Work Authorization/Security Clearance
Must be legally authorized to work for any employer in the United States.
Why We Are Different
At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members’ unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.
What You Will Get
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A unique, inclusive and supportive company culture.
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Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
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Fair and competitive compensation.
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Career development and mentoring and opportunities to grow.
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Holiday, personal and vacation days.
Apply at careers.lippert.com!
Pay Group : AAP/EEO Statement
Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.
Lippert’s strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.
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