Customer Marketing - Content Specialist, Quilt Software, NC, US

About the Role

We are looking for an exceptional written communicator with the skill set to turn technical software and training materials into easy-to-consume, customer-facing information for our Customer Marketing – Content Specialist position. As a key hire within our customer marketing team, you’ll work directly with the Knowledge Base manager, product, support, and content teams, to create, refresh, and edit knowledge base articles, as well as produce related graphics, such as screen captures and videos. The specialist will be responsible for crafting content that is clear, concise, and that covers topics about a portfolio of point of sale software, tailored to an audience for small, independent retail business owners. The right person will have previous experience in B2B SaaS writing for knowledge bases.

What Y ou W ill D o

• Learn the inner workings of various point of sale software.

• Write articles for use on customer-facing knowledge bases, and occasionally blogs or long-form content.

• Edit and fact check your work: will require working with our Knowledge Manager and cross functionally with various stakeholders and subject matter experts.

• Check content against brand guidelines and internal copy preferences.

• Own and execute calendar of communications across our in-app messaging tool.

• Ensure consistency in tone and voice across all content.

Preferred Skills and Qualifications

• 1-2 Years of Experience Writing and Curating Knowledge Base Content for SaaS

• B2B SaaS Experience

• HubSpot Experience

• Previous Role in Marketing Agency (Preferred)

• Knowledge Management Certification (Nice to have)

Salary: $70,000 - $75,000 per year

Remote, USA

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

About Quilt Software

Ever wondered how your favorite local shops compete with the big guys? That’s where we come in. We’re Quilt Software, providing Main Street's unsung heroes – from quirky cheese shops to family-run jewelry stores – with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry-specific software solutions.

If you get a kick out of supporting local businesses, love great software, and want to be part of a company that’s powering Main Street, we’d love to chat. Come join us in our quest to keep local retail not just alive, but thriving!