Customer Success Manager, colibrigroup, US

Job Description

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,
Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,
and the community as a whole.

We have a rich and storied history. Colibri is one of the pioneers of online professional education,
introducing some of the first web-based professional education courses in 2001. Today, the company’s
family of brands are the leading online professional education platforms in their respective end-markets.
We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned
professionals. To learn more, please visit: www.colibrigroup.com

Position Overview:

The Key Account Customer Success Manager - is a critical customer-facing role which provides daily support, guidance and growth opportunities to our customers. As a customer advocate, the Customer Success Manager is responsible for delivering a superior customer experience to our customers while cultivating the relationship based on customer journey mapping, proactive account management, promoting customer satisfaction, upsell/cross-sell/renewal of STC products and Services, Support Key Account Outside Sellers and support customer product adoption. Our goal is to establish a referenceable customer base through raving fans! 
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