Customer Success Manager, Track3D, US

Job Description: Customer Success Manager

Location: United States (Full-time, Remote)

About Track3D

At Track3D, we’re building the future of construction monitoring with our Reality Intelligence Platform . By turning real-time visual data into AI-powered insights, we help owners, general contractors, and trade partners track progress, reduce disputes, and accelerate project outcomes.

We are a fast-growing enterprise SaaS startup working with some of the biggest names in the construction industry and we’re just getting started.

Role Overview : Customer Success Manager

We are seeking a highly driven Customer Success Manager (CSM) with deep expertise in commercial construction to drive adoption, expansion, and long-term success for Track3D customers. The ideal candidate has hands-on experience as a VDC Engineer, Assistant Superintendent, or Project Engineer and understands the nuances of construction workflows, challenges, and technology adoption.

The CSM will own customer engagement end-to-end—partnering with executives, project teams, and field personnel to maximize value, drive organization-wide adoption, and expand Track3D’s footprint within customer organizations. This role is critical to scaling Track3D across the enterprise, ensuring customers achieve tangible success and become long-term advocates of our platform.

Key Responsibilities:

Own Customer Relationships

• Be the primary point of contact for enterprise accounts, building long-term relationships that drive adoption and success with Track3D.
• Deliver strategic business reviews (QBRs) to showcase value, align with executive stakeholders, and strengthen partnerships.

Drive Adoption and Engagement

• Ensure full integration of Track3D across customer teams, from field operations to leadership, accelerating adoption at scale.
• Act as a trusted advisor, helping customers optimize workflows and leverage AI-driven reality intelligence.

Support Expansion

• Identify opportunities for multi-project and enterprise-wide adoption, helping establish Track3D as a standard within organizations.
• Collaborate with Sales to uncover upsell and expansion opportunities, positioning Track3D as the go-to solution.

Ensure Seamless Implementation

• Partner with cross-functional teams to support smooth onboarding, ensuring customers quickly realize value from Track3D.
• Troubleshoot early-stage roadblocks and provide proactive guidance to keep implementation on track.

What We’re Looking For :

• 5+ years of experience in the commercial construction industry—ideally in roles such as VDC Engineer, Assistant Superintendent, or Project Engineer.
• Deep knowledge of construction workflows, processes, and industry challenges must be able to engage with project teams and executives with confidence.
• Strong relationship-building skills with the ability to develop executive-level partnerships and drive organization-wide adoption.
• Proven ability to manage complex enterprise customer relationships, ensuring long-term success and land-and-expand growth.
• Strategic thinking and problem-solving ability able to tailor solutions that maximize value and drive customer success.
• Excellent communication and presentation skills, capable of articulating the impact of AI-driven construction intelligence to technical and non-technical stakeholders.
• Ability to thrive in a high-growth, fast-paced startup environment, managing multiple priorities effectively.
• Experience in customer success, account management, or construction technology sales is a plus.
• Early-stage startup experience is a plus.

Why Join Us?

• Be part of a fast-growing enterprise SaaS startup at the forefront of innovation in construction technology.
• Lead strategic customer relationships own onboarding, drive adoption, and ensure long-term success across enterprise accounts.
• Collaborate closely with U.S. leadership and cross-functional global teams, influencing product development and customer strategy.
• Work directly with top-tier construction companies, helping them achieve measurable impact with reality capture and AI-driven insights.
• Enjoy a remote-first work environment, with opportunities to travel across the U.S. for high-impact customer engagements, industry events, and team offsites.
• Join a customer-first culture where your expertise and leadership play a key role in shaping how the construction industry adopts and scales innovative tech.

How to Apply:

Please fill the google form given

https://forms.gle/3rE34GVvfosQfUtf9

or Send resumes to careers@track3d.ai with a short note on why you’d be a great fit for Track3D.