Creative Account Manager, The Very Group, GB

About us.

We are The Very Group and we’re here to help families get more out of life. We know that our customers work hard for their families and have a lot to balance in their busy lives.

HelloStudio is the creative powerhouse in house agency at The Very Group, designed to help brands cut through the noise with data-driven ideas that truly connect. Powered by the insights of 4.3 million active customers and 1.4 million daily site visits, HelloStudio blends creativity, technology, and customer understanding to deliver campaigns that spark attention and drive results. With a track record of producing standout work for global names like Adidas, Apple, Levi’s and Ray-Ban Meta, the team brings energy, innovation and proven expertise to every project. From bespoke storytelling to omnichannel assets, HelloStudio turns data into dazzling creative that resonates with audiences and fuels brand growth.

About the role.

We’re looking for two proactive, relationship-driven Creative Account Manager's to join our fast-paced, collaborative team at Hello Studio. You’ll be the trusted link between our clients - both internal stakeholders and external brand partners and our creative teams, ensuring project communications run smoothly, delivering amazing results, and feels like magic from start to finish. 

From briefing to delivery, you’ll guide campaign delivery with clarity, and commercial awareness. This is your chance to shape not just what we create, but how we create it - building trusted partnerships and elevating the Hello Studio experience at every touchpoint. 

If you thrive in a fast-moving creative environment, love solving problems, and know how to turn ideas into impact, we’d love to hear from you. 

What you’ll be doing: 

Client & Campaign Management 

• Manage a portfolio of internal and external accounts, developing trusted relationships to drive growth. 

• Lead the tactical execution of creative campaigns, ensuring projects are delivered on time, on budget, and with clear communication on expectations, scope, and any impact on costs. 

• Collaborate with internal teams to deliver high-quality work aligned with briefs and Statements of Work. 

• Monitor budgets, track time, and ensure profitability across accounts. 

• Stay ahead of creative and digital trends to provide authoritative input during briefings. 

Client Relationships 

• Act as the primary contact for clients, building long-term, trusted partnerships. 

• Lead regular check-ins, status updates, and quarterly business reviews. 

• Handle feedback with professionalism, resolving issues or escalating when needed. 

• Ensure every client feels heard, supported, and excited about what’s next. 

Business Development 

• Identify opportunities to grow accounts through upselling and cross-selling. 

• Support new business pitches and proposal development. 

People & Culture 

• Champion Hello Studio’s values and foster a culture of proactive excellence. 

• Mentor team members and share knowledge across departments. 

• Collaborate with wider teams across The Very Group, including Brand, Social, and Paid Media. 

About you.

You’re a driven, creative professional who thrives in a fast-paced environment, with a passion for delivering world-class, data-driven campaigns to a dynamic client portfolio. Confident in presenting ideas with creative authority, you build strong relationships and manage the delivery of strategic, high-performing campaigns with precision and flair. 

• Proven experience in agency or in-house account management.  

• Proven success managing client relationships and delivering performance improvements.  

• Strong understanding of creative content delivery across the full creative funnel in all channels.  

• Excellent communicator with top-tier presentation and writing skills.  

• Organised, detail-oriented, and able to juggle multiple campaigns with ease.  

• Analytical mindset with a data-driven approach to problem-solving.  

• Passionate about creativity, results, and building meaningful partnerships.  

• Up to date with social and digital trends.  
• Willing to travel for meetings and shoots when needed. 
• Customer obsessed, gaining deep knowledge of your clients specific target customer needs and be a brand guardian of the creative platforms being delivered. 

Some of our benefits.

• Flexible, hybrid working model
• Inclusive culture and environment, check out our Glassdoor reviews

• £1,000 flexible benefits allowance to suit your needs
• 30 days holiday + bank holidays
• Udemy learning access
• Bonus potential (performance and business-related)
• Up to 25% discount on Very.co.uk

• Matched pension up to 6%
• More benefits can be found on our career site

How to apply

Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions.

What happens next?

Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.

You can expect a one-stage interview process for this position:

1st stage - An informal 30-45 minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have.

2nd stage -  A one-hour formal task based interview. This will be held in-person at our Speke, Liverpool office.

As an inclusive employer please do let us know if you require any reasonable adjustments.

If you'd like to know more about our interviews, you can find out here.

Equal opportunities

We’re an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.