Corporate IT Support Specialist, Ripple , CA, US

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

At Ripple, our outstanding IT team not only ensures the lights stay on, but also allows our employees worldwide to work with maximum efficiency! We’re looking for a hard-working IT Support Specialist to join the team. They will need to be highly motivated and organized, able to work as part of a team. This position will work with the IT Support Manager!

WHAT YOU’LL DO:

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• Provide front-line IT support to employees via walk-ups, tickets, and chats
• Monitor, resolve, and repair IT hardware and software
• Deploy and retrieve computer hardware to/from desks
• Guide new employees through our new hire IT process
• Operate and fix AV systems for meetings and events
• Provide mentorship and support to employees on how to use our IT systems
• Write and update technical documentation for end users and the IT team
• Maintain accurate asset management records

WHAT YOU'LL BRING: 

• Experience providing IT support in a corporate environment
• Experience using and fix Macs, Windows, iOS, Android, and G Suite in a business environment
• Knowledge of basic information security principles and standard processes. In-office collaboration for key moments is vital to our culture, and we expect team members to work onsite 4-5 days a week. This ensures consistent face-to-face interactions that foster stronger relationships, enhance real-time problem-solving, and support a more dynamic and innovative team environment. We trust managers and teams to schedule these days flexibly to balance work-life needs.

WHO WE ARE:

Do Your Best Work

• The opportunity to build in a fast-paced start-up environment with experienced industry leaders
• A learning environment where you can dive deep into the latest technologies and make an impact.  A professional development budget to support other modes of learning.
• Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
• In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. 
• Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
• We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

• Competitive salary, bonuses, and equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
• Employee giving match
• Mobile phone stipend

Take Care of Yourself

• R&R days so you can rest and recharge
• Generous wellness reimbursement and weekly onsite & virtual programming
• Generous vacation policy - work with your manager to take time off when you need it
• Industry-leading parental leave policies. Family planning benefits.
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.