Communication Records and Data Coordinator, City of Albuquerque, NM, US

Position Summary

Coordinate, manage and disburse vital data required by law enforcement, representatives of the judicial system and various other third parties entities; respond to requests for recordings and documentation related to calls, radio traffic and Computer Aided Dispatch (CAD) events to APD 911 Communications; manage the input of critical changes and additions to databases.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Minimum Education, Experience And Additional Requirements

Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.

Bachelor's degree from an accredited college or university; and

Two (2) years experience using Computer Aided Dispatch (CAD) as a call taker or dispatcher in a Public Safety Answering Point (PSAP) environment.

Possession of National Incident Management System (NIMS) Certification preferred.

Additional Requirements

Possession of NCIC Certification within one (1) year from date of hire.

Possession of a New Mexico Department of Public Safety Telecommunicator Certification within one (1) year from date of hire.

Holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice.

May be subject to call in for emergency needs.

Preferred Knowledge

• Public safety communications principles, practices, methods, techniques and equipment
• Principles of leadership, supervision, training, and performance evaluation
• Techniques and methods of radio communication
• Computer-aided dispatch (CAD)
• Computer telephony integrated system
• Federal Communications Commission (FCC) regulations pertaining to public safety communications
• Substance and intent of Federal regulations pertaining to collection, storage, and dissemination of criminal history record information
• Emergency dispatch procedures
• CAD formats and commands pertaining to the 911 operator and police dispatcher
• Police department organizations, procedures, and operating policies
• Local geography including main streets and their hundred blocks, City boundary limits, quadrants/beat areas, and the geography
• CAD, radio and phone and mapping systems in a public safety dispatch center environment
• Basic computer software applications to include Word, Excel, Access and Power Point and basic computer hardware components
• Principles, methods and procedures of modern police dispatch
• National Incident Management System (NIMS), to include inter-operable communications
• Computer terminal procedures for the National Crime Information Center (NCIC)
• Automatic Vehicle Location (AVL) System applications and technology
• Geographic Information Systems (GIS) and its utilization in CAD systems
• Police field operations
• Principles, methods and procedures of administration, organization, public relations and personnel management
• MS Excel and MS Word
  
  

Preferred Skills & Abilities

• Operate communications equipment (CTI phone system, computer terminals, and printers) quickly and accurately
• Communicate with and respond professionally to a demanding and diverse public in answering questions, policies, and handling complaints
• Demonstrate diplomacy and credibility when interacting with colleagues
• Understand technological concepts
• Work in a high stress environment
• Create a positive work environment
• Apply Federal, state and local laws, ordinances, policies, procedures, guidelines, standards, rules and regulations of the Albuquerque Police Department
• Communicate and express ideas clearly and concisely in written and verbal formats
• Compile and maintain complex reports with a good understanding of research methodologies and analysis techniques
• Maintain confidentiality
• Establish and maintain effective working relationships with, coworkers, management, other City employees, public officials, employees from other agencies, and the general public
• Communicate clearly and concisely
• Perform the essential functions of the job with or without reasonable accommodation
• Work varied hours and days as required