Change Management Specialist, ENS Solutions, LLC, NY, US

The Change Management Specialist will guide the organization through the change process by assessing impacts, ensuring readiness, and providing communication, training, and support. This role ensures successful adoption of new processes, systems, or changes by preparing the organization, engaging stakeholders, and addressing any resistance to change.

Key duties include:

• Planning and Strategy: Develop and implement change management plans and strategies, assessing the impact of changes on people, processes, and systems. All tools must be able to be differentiated to meet the varying technical aptitudes of all end users.
• Change Impact Assessment: Evaluate the impact of changes on various areas of the organization to understand their effects, and use these findings to prepare a dynamic plan to meet the needs of multiple stakeholders
• Change Readiness: Assess organizational readiness for change and identify areas for improvement to ensure a smooth transition. Use this assessment to support project planning, training, and communications approach to end users and stakeholders.
• Communication: Create and execute communication plans to keep stakeholders informed and engaged throughout the change process. This will require a comprehensive communications project plan and multiple tools to effectively ensure updates are communicated in a timely manner.
• Resistance Management: Identify and address potential resistance to change, developing strategies to mitigate it. Work in partnership with multiple teams to help reduce this resistance to change.
• Training and Development: Design and deliver training programs to equip employees with the necessary skills and knowledge for new processes or systems.
• Change Support: Provide ongoing support to employees and stakeholders throughout the change process, ensuring smooth adoption.
• User Acceptance Testing (UAT): Support the planning and engagement of user acceptance to testing to create a strong introduction to the new tool and ensure swift follow up with users as well as incorporation of feedback into training materials and user guides.
• Stakeholder Management: Engage with leaders, managers, and employees to ensure alignment and buy-in for the change.
• Risk Management: Identify and manage risks associated with the change initiative, adjusting plans as necessary.
• Performance Measurement: Define and measure success metrics to track progress and the effectiveness of change management efforts.
• Process Improvement: Continuously evaluate and improve change management processes and strategies to enhance future initiatives.