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Job Summary
The Cash Specialist I is responsible for posting payments, reconciling cash receipts, and processing adjustments to patient accounts. This role ensures accurate application of insurance and patient payments, monitors daily cash transactions, and supports bank deposit and financial reporting activities. The Cash Specialist I collaborates with internal teams to resolve discrepancies, ensure compliance with company policies, and maintain financial accuracy.
As a Cash Specialist at Community Health Systems (CHS) - SSC Nashville, you’ll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including medical, dental and vision, insurance, and 401k.
Essential Functions
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Reviews health insurance explanation of benefits (EOBs) to determine appropriate application of payments and contractual adjustments.
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Posts insurance and patient payments, resolving edits, manually matching invoices, and balancing payment files to checks or electronic funds transfers (EFTs).
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Verifies and logs all fund transfers, lockbox deposits, and over-the-counter payments, ensuring accurate financial records.
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Reconciles daily cash transactions, identifying and resolving discrepancies in accordance with established guidelines.
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Analyzes payer reimbursements, comparing payments received against contract fee schedules to determine patient responsibility.
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Processes debit entries for approved refunds, auditing transactions for accuracy and compliance with company policies.
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Researches and transfers unidentified payments, ensuring timely resolution and proper account allocation.
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Balances daily cash reconciliation reports, including direct deposit reconciliation and variance resolution, preparing necessary reports for Finance.
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Prepares bank deposits and financial reports, ensuring timely submission and accuracy in financial reporting.
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Ensures confidentiality of patient financial records, maintaining compliance with HIPAA and company security policies.
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Performs other duties as assigned.
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Complies with all policies and standards.
Qualifications
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H.S. Diploma or GED required
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Associate Degree in Accounting, Finance, Business Administration, or a related field preferred
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0-1 years of experience in cash posting, accounts receivable, banking, or healthcare revenue cycle operations required
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Experience working with electronic health records (EHR) systems, payment processing, or insurance reimbursement preferred
Knowledge, Skills And Abilities
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Basic understanding of cash posting, payment reconciliation, and financial reporting.
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Knowledge of insurance remittance, contractual adjustments, and refund processing.
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Proficiency in Microsoft Excel, banking reconciliation tools, and financial software.
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Strong problem-solving skills, with the ability to analyze and resolve payment discrepancies.
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Excellent attention to detail, organizational skills, and ability to meet deadlines.
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Strong verbal and written communication skills, with the ability to interact with finance teams, payers, and internal departments.
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Knowledge of HIPAA and financial security regulations related to patient accounts and payment processing.
We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.
The Shared Services Center - Nashville provides business office support functions like billing, insurance follow-up, call center customer service, data entry and more for hospitals and healthcare providers. But we're not only about work. We know employing a skilled and engaged team of professionals is vitally important to our success, so we make sure to offer competitive benefits, recognition programs, professional development opportunities and a fun and engaging team environment.
Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.
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