Case Manager (Partner Onboarding) with Spanish, coverletter.tech, RO

Collaboration Type: Individual Labor Contract/B2B

Duration: 6 months + 6 months + prolongation available

Office work: 1 day/week

Working schedule: Monday-Friday, 13-22 (for AMS timezone)

Please note that only candidates based in Romania will be taken into consideration.

Tasks

Open BP onboarding cases:

• Monitor all cases;
• Check constantly the open cases;
• Follow up with the operational teams;
• Check with channel sales if action is pending with the candidate for support;
• For DDI/EDD cases follow up with regional leads for status update and check if you can speed up the process;
• Prioritize the cases where you were informed there is a pending deal.

Incomplete BP onboarding cases:

• Check historical data of the companies that have not yet submitted their applications;
• Inform distributors/reseller on the right process to be followed (reactivation/onboarding);
• Check with Channel Sales if they are interested to onboard these companies;
• Send follow up/reminders to the candidates to submit their applications.

Communication with Channel Sales:

• Submit for approval to channel sales team all the open onboarding cases;
• Provide weekly status report for onboarding cases to the geos;
• Inform on all new distributors and HPE internal referrals;
• Inform on all Incomplete applications and ask for their feedback if they are interested to onboard these companies;
• Keep channel sales team constantly notified on priority onboardings;
• Guide iPBM / DBM on applicable scenarios;
• Prepare and provide Onboarding business analytics;
• Regular meetings with geo contacts to provide updates on the Onboarding Program status;
• Refresh trainings;

Communication with Distribution:

• Help distributors in identifying if a candidate should follow onboarding or re-activation process
• If needed, provide them with status reports for their referred candidates
• If needed, keep distributors informed on the progress of an onboarding they might be interested in
• If needed, help the distributor with guidelines for the referral and onboarding platform/process
• If needed, prepare and provide status updates on the Onboarding Program.
• Create awareness and drive referral submission rate increase, referral rate increase, activation rate increase, reduce time from onboarding completion to first transaction to less than 60 days
• Refresh trainings

Communication with Resellers

• Guide the resellers during the onboarding process if any roadblock is encountered;
• Guide the resellers to follow the correct process: re-activation or new onboarding;
• If needed, follow up with resellers on the correct documentation required for onboarding;
• Monitor newly onboarded reseller activity (deal analysis report).

Requirements

• At least 3+ years of total work experience;
• Excellent English and Spanish communication and presentation skills;
• Great stakeholder & partner engagement and management capabilities;
• Results-oriented mindset;
• A good sense of urgency and courage to take informed risks;
• Attention to details;
• Good working knowledge of Excel, PowerPoint (Point SFDC a plus).

Benefits

• Medical subscription (Regina Maria)
• 200 RON/month remote work bonus
• 24 annual leave days
• Meal vouchers
• Additional monthly time off
• Instant access to a part of your salary
• Bookster subscription