Card Product Manager, Celtic Bank, UT, US

The Strategic Lending Partnerships (SLP) Card Product Manager is responsible for implementing, managing, and coordinating operations related to the Bank’s fintech card programs.  The SLP Card Product Manager works closely with the card networks, processors, fintech partners, and SLP Relationship Managers, to ensure effective operation and oversight of our fintech-sponsored card programs.  This includes, but is not limited to, implementation of new card programs, integration efforts with processors, fintech partners, and card networks, enhancement and analysis of reporting capabilities, relationship management, evaluation of new opportunities, and ongoing oversight of existing programs.

Responsibilities

• Coordinate and manage the implementation of new card programs with key 3rd-parties including card networks, fintech partners, and processors.
• Develop processes and procedures to collect, maintain and continually update the necessary documentation for existing card programs.
• Develop processes and procedures for managing, tracking, and executing on required initiatives from card networks.
• Serve as SME within bank on card products, trends, developments, and opportunities within the card space. 
• Interact with Compliance and each respective department within the Bank or third-party resource that is required for ongoing oversight, product testing, and monitoring of bank-sponsored card programs.
• Prepare product-level performance and tracking reports on a monthly basis.
• Work with the Bank’s accounting functions to Coordinate and manage billing and invoicing of applicable network fees.  
• Interact with the Bank’s Compliance dept., card networks, and the Strategic Partner to manage the resolution and reporting of customer complaints related to the bank’s card programs.
• Support Bank management during regulatory exams or internal audits.
• Actively engage in research, ongoing training, and educational opportunities to ensure relevant knowledge within the card industry is maintained.
• Engage with industry participants to source and evaluate technologies to drive efficiencies and enhance bank oversight capabilities for card programs.
• Engage in special projects and new bank initiatives as needed.