Cage/Shift Supervisor - Maryland, Live! Casino and Hotel Maryland, MD, US

Min Compensation

USD $43,056.00/Yr.

Max Compensation

USD $51,012.00/Yr.

Overview

Why We Need Your Talents:

The Cage Shift Supervisor is accountable and responsible for the operation of the cage department on a shift basis. Supervises all cage, main bank, and chip bank personnel in the performance of their duties to ensure that all guests have an enjoyable gaming experience.

Responsibilities

Where You'll Make an Impact:

• Maintains working knowledge of Cage operations internal functions, controls and software
• Updates and takes the initiative to convey pertinent information to Team Members regarding the policy or schedule changes
• Ensures efficiency and accurate performance standards are met by maintaining communication with all work areas to verify paperwork and inventory controls (i.e. various bank, cage checks, and currency orders)
• Consistently demonstrates outstanding guest service skills and assists team members with questions pertaining to recovering variances, handling guest disputes, counterfeit issues, and internal control violations.
• Consistently maintains professional rapport and confidentiality in communicating with other departments as required by procedures (i.e. IT, Security, Surveillance etc.)
• Takes responsibility for making sure Team Members are trained and developed in Cage Operations and monitors business flow to develop efficient training, break and shift schedules.
• Demonstrates an understanding of HR duties to accurately track and record LOA’s, PTO time, early outs and special requests made by team members.
• Assists Cage Shift Manager with any other duties as assigned.

Skills to Help You Succeed:

• Ability to:
• Analyze and interpret departmental needs and results.
• Read complex documents and understand state and local tax laws, banking codes, gaming laws and regulations.
• Solve complex problems.
• Distinguish between colors
• Flexible schedule.

Qualifications

Must-Haves:

• One (1) to two (2) years of experience in casino cage operations or banking preferred.
• High School diploma or GED equivalent required.
• College degree or some level of secondary education preferred.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements:

• Must present self in a well-groomed, friendly, and professional manner.
• Must be able to:
• Stoop, bend, and squat
• Work in a location with loud noise, visual distractions, and temperature changes.
• Standing 50%
• Walking  50%
• Bending/Lifting (up to 75 lbs.)
• Pulling/Pushing (up to 75 lbs. with help)
• Use of stairs and elevators

What We Offer

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.