C004163 Digital Collaboration Principal Tech (Voice) (CTS) - THU 24 Sep RELAUNCH, EMW, Inc., BE

Previously proposed candidates were non-compliant for the following reason:

• The applicant is not suitable for a L2 Voice/VTC support tech role. Zero experience with L2 Voice/VTC support, only some very basic L1 experience. No training or certifications whatsoever related to Voice/VTC.

Deadline Date: Thursday 24 September 2025

Requirement: Digital Collaboration Principal Technician (Voice)

Location: Mons, BE 

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 836

Required Start Date: 3 November 2025

End Contract Date: 31 December 2025

Required Security Clearance: NATO COSMIC TOP SECRET

Duties and Role:  

• Assist in the delivery of 3rd level technical support of CIS services to internal NCI Agency customers;
• Support remote fault diagnosis of CIS services to internal NCI Agency;
• Carries out remote routine maintenance of the static voice infrastructure, management appliances and other NATO voice equipment;
• Support any changes to the system documentation of existing capabilities if influenced by project activities;
• Directs the work undertaken by his technician and site technician;
• Performs remote fault diagnosis on call managers, session border controllers and gateways as required during life cycle support;
• Advise customer sites with regards to voice elements centralisation, standardization and best practices;
• Assist in the creation and maintenance of standard operating procedures within the voice cell as modifications or additions to current capabilities;
• Coordination and performance of configuration and evaluation of test scenarios within the NGCS reference facility, pertinent to the area of voice that is the focus of upcoming capabilities;
• Performing the practical evaluation of management tools and capabilities;
• Ensure a common understanding of the available toolsets and method of utilization within the centralized and distributed user base;
• Assists in investigating and proposing long term solutions to encountered equipment and configuration problems;
• When required, conducts on-site surveys, validations and system acceptance testing within the voice infrastructure;
• Deputize for higher grade staff, if required