Business Analyst with Payments, Skysoft Inc., NC, US

Job Title: Business Analyst with Payments

Location: Charlotte, NC (Hybrid – 3 days onsite)

Experience: 10+years Must

Job Description:

We are looking for a highly skilled Business Analyst with strong expertise in the banking domain , specifically in credit card, payments, and PEGA Smart Dispute systems . The ideal candidate will bridge business needs with technology teams, ensuring requirements are clearly defined and aligned with Agile practices.

Responsibilities:

• Gather, analyze, and document business requirements for credit card, payments, and dispute management processes.
• Work closely with stakeholders, Product Owners, and technical teams to translate business needs into functional specifications.
• Provide subject matter expertise on PEGA Smart Dispute and related banking/credit card systems.
• Facilitate Agile ceremonies, contribute to backlog refinement, and ensure clarity of user stories.
• Collaborate with the Business team, users, and development teams to validate solutions that meet business requirements.
• Track project progress, risks, and dependencies while supporting delivery timelines.

Requirements:

• 8+ years of experience as a Business Analyst in the banking/financial services domain .
• Strong knowledge of credit card and payments systems ; hands-on PEGA Smart Dispute experience is a must .
• Solid understanding of Agile methodology and ability to actively participate in Agile ceremonies.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work in a fast-paced, hybrid environment.