Business Analyst- Charlotte, NC, OrthoCarolina, US

Essential Functions: 

• Interviews stakeholders, observes workflows, and captures business needs to ensure all parties understand project outcomes.
• Analyzes, maps, and refines current processes to identify gaps, propose improvements, and reduce friction in areas like scheduling and clinical documentation.
• Works with technical teams to translate front-line needs into appropriate system configurations, workflows, and enhancements.
• Translates data into actionable insights using reporting tools to support organizational goals.
• Triages and structures requests from end-users based on organizational impact, feasibility, and alignment with strategic goals.
• Coordinates and validates system changes to ensure they work as intended before go-live.
• Supports user adoption, training, and tracks post-implementation outcomes to ensure the sustainability of new processes.

Qualifications: 

• Bachelor’s degree in a related field , or relevant experience 

• Experience with workflow analysis and process mapping.
• Deep knowledge of healthcare operations, including clinical and revenue cycle workflows.· Excellent communication, facilitation, and stakeholder management skills.
• Epic module certifications (e.g., Ambulatory, OpTime, Radiant, Cadence, Resolute) are highly preferred.

• Proven analytical, critical thinking, and problem-solving abilities.
• Strong documentation skills.
• An understanding of system capabilities and limitations.