Billing Specialist II, The Law Office of Bryan Fagan, TX, US

The Billing II / Support Specialist serves as an advanced support role within the Billing Department, providing high-level administrative, operational, and client service assistance to ensure accuracy, efficiency, and compliance across all billing functions. This position goes beyond basic administrative tasks, requiring strong analytical skills, proactive problem-solving, and the ability to manage complex billing processes while serving as a resource to both clients and internal staff.

Key responsibilities include coordinating and scheduling billing-related case activities, overseeing invoice distribution, monitoring billing inquiries and tickets, and ensuring timely resolutions. The Billing II / Support Specialist also plays a crucial role in maintaining and updating departmental documentation, tracking progress toward team goals, and assisting in the coordination of staff training and development sessions. Additionally, this role supports the Billing Manager by organizing tasks, monitoring calendars, and ensuring deadlines are met consistently.

The position requires the ability to manage multiple priorities, exercise discretion with sensitive client information, and maintain accuracy in all aspects of billing operations. As a departmental resource, the Billing II / Support Specialist also contributes to workflow improvements, maintains supply readiness, and supports recognition initiatives to enhance team morale. By combining strong communication, organizational, and technical skills, this role ensures both clients and staff receive timely, professional, and effective billing support.