Associate Communications Advisor, Beyond Co, GB

Associate Communications Advisor  

Reports to: Head of Customer Support Services  

Location: Hybrid - Newmarket (2-days on-site, 2-days wfh)

Hours: 8:30 am - 5:00 pm with 30 minutes for lunch

Salary: £25,400 based on 32 hours across a 4-day week 

Product: Wonde - https://www.wonde.com/ 

Who we are and what is important to us:

Wonde is an innovative and fast-growing, ed-tech scale-up that is on a mission to deliver cutting-edge technologies to improve ways of working for the education sector.

Our goal is to ensure the focus is always on the learning outcomes for the students. We do this by transforming how school data is maintained, managed and accessed by third-party applications (apps) via our simple API platform.

We are trusted by over 30,000 schools globally in the security and reliability of their technology and data.

We’re committed to changing the lives of students, teachers and parents and want the help of talented individuals who will support our journey in driving better outcomes for the education sector.

Job snapshot:

As an associate communications advisor, you will join the team that is the face of Wonde. You’ll be the go-to person for communication and engagement with schools regarding their integration with our API.

You’ll support the schools via a variety of communication channels and will be someone who enjoys supporting others. 

What you’ll be doing:

• Act as the first point of contact for any integration queries and strive towards first-contact resolution, championing best practices
• Collaborate and partner with the schools to arrange appointments for the technical support team 
• Nurture existing relationships to ensure stakeholders are fully supported and maximising their partnership with Wonde
• Maintain an innovative mindset by always looking to streamline processes and improve how things get done
• Support stakeholders via phone, video calls and email 
• Support the division and wider integrations team in a range of administrative duties
• Provide advice and guidance to colleagues within Wonde to support wider business objectives in areas of expertise 
• Collaborate with wider teams to further define and expand the scope of existing opportunities