Accounts Receivable Specialist, Big Brothers Big Sisters of America, FL, US

Position Purpose

The Accounts Receivable Specialist reports to the Manager of Financial Operations and plays a key role in maintaining the organization’s cash flow by managing invoices, collections, and payment applications with precision and efficiency. This role requires strong attention to detail, analytical problem-solving skills, and a customer service mindset to resolve billing issues and maintain accurate account records. The ideal candidate is a collaborative team player who can work independently to meet deadlines, engage with the agency network, and support continuous process improvements. The position requires discretion in handling direct communications with Big Brothers Big Sisters agencies, guiding them to appropriate solutions regarding receivables resolution, payment arrangements, and providing technical support.

Location: Tampa. Florida (Hybrid)

FLSA Status: Full Time, Non-Exempt/Hourly

Travel: <5%

Essential Duties and Responsibilities

• Record monthly, quarterly, and annual invoices for Agency dues and Technology license fees.
• Track agency payments of Agency dues and Technology fees, reporting this data monthly to the Agency Growth Team and other organizational departments as requested.
• Deposit checks received at the National office weekly, ensuring deposits are made to the correct account with regard to restrictions (if located in Tampa, FL)
• Reconcile weekly giving with Resource Development department records as well as with bank account balances to ensure all data is captured accurately and timely.
• Record deposits via accounts receivable or cash receipt entries into the accounting system weekly for deposits made at the National office and through various online platforms.
• Create, review, and distribute monthly invoices and/or statements to agencies. Monitor the accounting department email inboxes and respond to agency inquiries on payments, invoices, or other receivable-related issues with discretion and professionalism.
• Independently review A/R aging reports to detect overpayments or flag agencies for collections concerns, subject to manager review. Engage with the Agency Growth Services department to communicate with agencies who experience collection issues.
• Collect outstanding receivables owed and apply finance charges to accounts where applicable.
• Prepare monthly balance sheet reconciliations and ensure that the AR subledger is in balance with the General Ledger. Maintain accurate customer records, credit memos, and payment history.
• Support process improvements to streamline collections and general accounts receivable activities.
• Other duties as assigned.

Culture 

• Demonstrate commitment to BBBSA’s shared leadership competencies and organizational values. 
• Provide consistent follow-up regarding assigned projects and after meetings.   
• Cultivate an environment where all team members feel valued, included, and empowered to achieve their potential. 
• Manage related and other duties as assigned in support of department and business needs. 

Education & Related Work Experience

Education Level: Associate' or bachelor’s degree in Accounting, or equivalent experience preferred.

Years of Related Work Experience: 2-5 years of experience in accounting or finance in a non-profit or related field.

Skills and Knowledge: Monitor and collect data to assess accuracy and integrity; Analyze data; Ensure compliance with applicable standards (i.e. GAAP) rules; Regulations and systems of internal control; Interpret and evaluate results; Prepare documentation; Create financial reports and/or presentations; Familiar with FASB 116, FASB 117 and OMB – 133, Non-Profit Accounting; Expertise in Sage Intacct, Bill.com or Ramp.

Our Commitment  

At Big Brothers Big Sisters of America, we recognize, affirm, and celebrate the backgrounds, lives, and experiences of all of our stakeholders, including youth, families, donors, volunteers, and staff. We ensure the opportunity for all voices and perspectives to be heard and honored. In the workplace, we foster an environment where all people can be their best selves. We affirm that every person has the opportunity to reach their full potential. We strive to realize the full potential that is within all of us by ensuring that all voices and perspectives are heard and honored.    

Equal Employment Opportunity  

BBBSA provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally-protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.    

Americans with Disabilities Act  

Employee must be able to perform all essential job functions, with or without reasonable accommodation.    

Job Responsibilities  

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position.  BBBSA may change the specific job duties with or without prior notice based on the needs of the organization.     

Big Brothers Big Sisters of America is directly recruiting and hiring for this position. We are not engaging any staffing/recruitment firms or agencies for this position. If any candidate profile/resume/identifying information is sent to Big Brothers Big Sisters of America and/or Big Brothers Big Sisters agencies, we will not pay any referral or firm fees in relation to this information.