Account Manager, City Wide Facility Solutions, NE, US

City Wide Facility Solutions is actively seeking an Account Manager (FSM) to join our growing team in Omaha, NE. Are you an individual who embraces the challenge of problem-solving? Are you fueled by the exhilaration of achieving victory alongside a cohesive team?

Our competitive starting salary of $50,000.00, along with three (3) weeks of PTO, health insurance, car allowance, phone allowance, commission opportunities, and bonuses, is just the start. Range $70,000 - $85,000 first year | $80,000 - $110,000 after year 1.

Our company stands apart from others in our industry through our unique blend of dynamic culture, prime location, and unwavering commitment to our core values.  We offer an ideal environment for highly self-motivated individuals with a positive, winning mindset.

We distinguish ourselves by deeply integrating our six core values into our daily operations and company ethos:

1. Inspire Trust: We prioritize integrity and reliability, ensuring that every team member feels valued and respected.
2. Everybody Counts: Our inclusive and supportive workplace celebrates diversity and encourages open communication and teamwork.
3. Be Reliable: Dependability is at the heart of our operations, with a strong emphasis on delivering consistent, high-quality results.
4. Find a Way to Win: We foster a results-driven environment where innovative thinking and perseverance are key to overcoming challenges.
5. Be a Problem Solver: Proactive problem-solving is encouraged, enabling us to meet and exceed the demands of our diverse client base.
6. Stay Humble and Grateful: Humility and gratitude are cornerstones of our culture, as we appreciate every opportunity and success, big or small.

Our office space is designed to promote collaboration and creativity, offering amenities that support both individual work and group activities. We seek individuals who are detail-oriented, able to maintain focus in a fast-paced, high-energy environment, and capable of effectively managing their calendars and ongoing projects.

City Wide, the nation’s leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you will serve the City Wide Facility Solutions - Omaha location, one of more than 70 markets covered across the United States and Canada. Our mission at City Wide is to build environments that elevate people.

Objective
The Facility Services Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

Essential functions

• Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy, and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing and logistics.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• Ensure adequate (internal and external) staffing needs to service clients.
• Promote the sale of, procure and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, Night Manager routing, etc.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate and that all items are properly labeled.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Participate and be present in monthly IC paydays.